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“Great staff” 5 of 5 bubbles
Review of Sofitel London St James

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Sofitel London St James
Ranked #30 of 1,089 Hotels in London
Certificate of Excellence
Brazil
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Great staff”
5 of 5 bubbles Reviewed May 16, 2013 via mobile

My husband and i spent 4 nights on this hotel. The hotel is very beautiful and luxurious, the staff is great and make you feel easy. The breakfast is fantastic! The room was a little but small for the price but inside of the room you have all the convinient goods to make your stay very confortable.

Stayed May 2013, traveled as a couple
Helpful?
1 Thank ClaraAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, May 20, 2013
I thank you for your praise regarding the high level of service provided by the whole team at Sofitel London St James.

I am very pleased to read that you have had a "fantastic breakfast" as we proud ourselves in using only the freshiest products on the market.

We look forward to your next visit.

A bientôt,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,788 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (308)
Date | Rating
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  • Chinese (Traditional) first
  • Danish first
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English first
Beirut, Lebanon
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 16, 2013

great building, great breakfast, grrrrrrrrrrreat SPA, great location, very good service and no attitude

I was there once for bus, meetings but from now on I ll be staying there no matter what the reason to be in London is

  • Stayed February 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Do_it_now_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, May 20, 2013
I am extremely thankful to all of your compliments regarding the high standards of services delivered all over the hotel areas.

We then look forward to welcoming you back both for business and leisure purposes.

A bientôt,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearwater, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 13, 2013

I stayed at this hotel with my husband for four days while visiting London. We enjoyed everything about this property. The staff, rooms (especially the showers), location, and complimentary picnic basket were amazing. We will be staying here again.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank christina b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, May 14, 2013
Thank you for this wonderful feedback.

It was a delight for me and my team to hear that you and your husband have enjoyed "everything" about Sofitel London St James.

We look forward to your next stay then.

Au revoir,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 11, 2013

We loved every minute of it from check-in to check-out. Great Room with lovely views, great location and great atmosphere created by the very attentive staff. One of our most enjoyable stay s in London.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank john c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, May 13, 2013
You coulndn't make me happier. To have you loved every minute of your stay is a delight to hear for the whole team at Sofitel London St James.

I thank you for so much praise regarding our high standards of service.

We all look forward to welcoming you back soon.

Au revoir,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Esperance
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed May 9, 2013

Well located in a premier part of London with museums, Pall Mall very close yet only streets away from major shopping. I found this hotel very comfortable and welcoming, something that I have found with stays at other Sofitel Hotels. Highly recommended.

  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank slowtripperEsperance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, May 10, 2013
I thank you for your positive feedback and for highly recommending Sofitel London st James.

We look forward to welcoming you back with our undivided attention.

A bientôt,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed May 8, 2013

Have stayed here number of times in London and other Sofitels in Europe. This time it was with my family for a birthday celebration. Hotel is in a great location and the staff are mostly extremely friendly and helpful. But we stayed in Queen sized rooms and they are quite small.The other problem was that we came down on Sunday morning for breakfast and there was a 20-30 minute wait for a table for 4 people. This has never happened to me before in 25 years of staying in a 5* hotel. Anyway we went to the W hotel around the corner and had a splendid breakfast there with no wait. Highly recommended if you ever have the same problem at the Sofitel.

Room Tip: Haggle for the biggest room you can get and have a back up plan for breakfast.
See more room tips
  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Deboeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, May 10, 2013
I am truly glad to hear that you have had an overall enjoyable stay.

With regards to the size of your rooms, may I suggest you to book Luxury Rooms on your next stay? I am sure you will like them.

I am sorry to read about the waiting time you have experienced to be seated for breakfast when you last stayed in April. Indeed the hotel was fully booked on the last week-end. However please rest assured that your point has been addressed as this does not reflect our normal standards of service.

We look forward to welcoming you back.

Au revoir.

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed May 8, 2013

Extremely friendly, great food, room was large, bed extremely comfortable, pillows great, location was fantastic close to tubes, walking distance to lots of tourist attractions like the changing of guards, Piccadilly Circus and theatres, we walked to Harrods caught tube back rate very high.

Room Tip: We didn't ave a view but the room was fantastic
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Perthfunmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Dupart, General Manager at Sofitel London St James, responded to this review, May 10, 2013
I am grateful to you for pointing out with so much praise our high standards of service.

I am glad to hear that you have so much enjoyed the "extremely friendly" staff as well as your room and food at our restaurant The Balcon.

We then look forward to your next stay.

Au revoir,

Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London St James

Property: Sofitel London St James
Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Location: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in London
#13 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#30 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 
Reservation Options:
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James England
London Sofitel St James

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