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“Luxury in the heart of Picadilly” 5 of 5 bubbles
Review of Sofitel London St James

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Sofitel London St James
Ranked #28 of 1,089 Hotels in London
Certificate of Excellence
Sydney, Australia
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Luxury in the heart of Picadilly”
5 of 5 bubbles Reviewed November 3, 2012

Nothing like arriving in London from Australia to a warm welcome and the comfiest of Sofitel beds. Great rooms and stunning bathroom - all just a hop, skip and a jump from Picadilly Circus, Trafalgar Square, Regent St Shopping, Soho bars and restaurants. Is an excellent location for all the main galleries - Royal Academy, National Gallery, National Portrait Gallery and Courtauld. Restaurant Le Balcon is an absolute treat.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shanthini41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, November 5, 2012
We wanted Sofitel London St James to be a luxurious, cozy haven of peace. I am glad to hear that you have very much enjoyed the atmosphere we have created in here.

The Executive Chef and I felt really proud when reading your satisfaction with the food served at the restaurant The Balcon. Indeed we serve only the freshiest seasonal products on the market.

A très bientôt,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,795 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
London, United Kingdom
Level Contributor
104 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 bubbles Reviewed November 2, 2012

I booked a special offer with expida, you know the rating of the hotel but not the name until you've booked and we ended up with The St James Hotel and we wasn't disappointed. I had read the room would be the smallest so I emailed the hotel and up-graded before our arrival. Beautiful hotel with a great bar right in the centre of the west end. Hermes toiletries turn down service, however be very careful with the mini bar its truly truly over priced. i didn't even look at the cost of a can of diet coke and had 2 which cost £10.00 yes £10.00 for two cans of coke!!!!! However we did have a great weekend.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank plugster10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, November 5, 2012
I thank you for your positive feedback and for pointing out your very good impressions about Sofitel London St James.

The St James Bar is one of our prides in the premises. The place is very much in vogue.

Au revoir,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coleford, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed November 1, 2012

we went to london for a weekend break,we have friends living in london but we wanted to explore London more, and wanted to stay in a good hotel so choose Sofitel for the services it provides.
we were very please with staff and services. location was perfect as well.

  • Stayed September 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hannah190799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, November 7, 2012
I am really pleased to hear that you were enchanted with our high standards of services and I do hope to have the pleasure in welcoming you back soon in our centrally located Sofitel London St James.

Next time bring your friends over to have a drink at our St James Bar after a dinner at our restaurant The Balcon. I am sure you will all love those places.

A très bientôt,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
55 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed November 1, 2012

We visited for one night in the week to celebrate our wedding anniversary. The room was quite large, very quiet and the bed supercomfy without being over soft. We were left a tray of delicious macaroons and berries and there were red roses in a vase.

We had dinner in the Balcon restaurant which we've been to before which was very nice and we were given a great table surveying the room. The service throughout our stay was impeccable, particularly in the restaurant.. When we returned the room had been turned down, even though we'd only checked in for an hour before dinner.

There were only two mild gripes which didn't really detract from the overall experience. Firstly, there was no body lotion in the bathroom and the scent of the products, although good quality was rather masculine. Secondly, the breakfast was very expensive, which I wouldn't have minded at all but I found the omelette prepared for me a bit soggy and inedible and couldn't finish it. Having said that full marks at breakfast for the fresh juices, soya milk and healthy options availability.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lizzie__C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, November 5, 2012
Our utmost reward is to hear enchanted guests paying compliments about our high standards of service. We hence thank you for pointing your satisfaction out.

The Executive Chef and I felt proud to read that you have had a very nice dinner at our restaurant The Balcon.

Looking forward to your next stay.

Au revoir,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NE US
Level Contributor
553 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
5 of 5 bubbles Reviewed October 29, 2012

We spent 3 nights in a small suite. The room was large and the bathroom was too. Everything about the place was classy. It was super clean and felt rich. The shower was great with plenty of hot water and water pressure. The bath towels lived on a heated towel rack. The bed was super comfy. The double-glazed windows keep the street sounds out: we were even able to take a nap as a protest march went by the hotel 5 stories below us! The staff was friendly. No extra charge for the Internet. It was about a 5 minute walk to the Piccadilly tube station and another minute to a Starbucks. The experience was great, but it came at a significant price. Regardless, given that hotels in London are expensive we will most likely return here for our anniversary next year.

Stayed October 2012, traveled as a couple
Helpful?
Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, October 30, 2012
I can tell that you have very much enjoyed the layout of your room and I am glad to hear it.

The rain showers always enchant our guests. MyBed is also one of our leading products. This unique bed concept created by Sofitel Luxury Hotels is also available online. Go to sleep like onto fluffy clouds also at home and not only in Sofitel premises.

I thank you for pointing out our high standards of service as we put a lot into genuinely looking after them.

A bientôt,

Denis
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Kabul, Afghanistan
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed October 28, 2012

As others have said, this is a very stylish (though welcoming) hotel in the centre of London's attractions. The room was comfortable (though very small - and we booked a superior), the bed very pleasant, and the bathroom well appointed (with a nice rain shower).

But it's the service that makes the hotel stand out. Lovely welcome at reception (with a soft drink on arrival) and helpful staff throughout. We were at the hotel for our 15th wedding anniversary, and - when we retired to our room - the hotel had left a complimentary dessert for us, on a 'happy anniversary' plate. A lovely touch that epitomised the levels of service and attention to detail.

It's not a cheap hotel by any meas: you pay for what you get. But for an anniversary treat, it was just the right choice.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Vauban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, October 29, 2012
Your 15th wedding anniversary could not go unnoticed, this is the reason why we were eager to mark the occasion. Glad to hear that both of you have enjoyed our surprise!

We cannot help pampering our guests. What can we do ... ? Keep on doing it :-)

A très bientôt,

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed October 27, 2012 via mobile

We came for 4 days at this hotel and it was just an amazing experience. It wa our anniversary so they made us a special dessert one night and then they put flowers on our bed the next. They really took care of us. The room is a little small and our view is quite crap since it is facing another building but the location is great. 5 mins walk to the tube station and then there is shopping everywhere since you are at Piccadilly. Overall good experience.

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Omar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, October 30, 2012
I am really pleased to hear that you have had such an "amazing experience" at Sofitel London St James and I thank you for pointing this out in your feedback.

We pay an extreme attention to details regarding our way of looking after all of our guests. We obviously could not miss your anniversary! It was a joy for us to make you happy.

We look forward to your next visit in our central yet quiet hotel.

Au revoir,

Denis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London St James

Property: Sofitel London St James
Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Location: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in London
#11 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#28 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James England
London Sofitel St James

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