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“Bonjour London” 5 of 5 bubbles
Review of Sofitel London St James

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Sofitel London St James
Ranked #28 of 1,089 Hotels in London
Certificate of Excellence
Zurich, Switzerland
Level Contributor
303 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Bonjour London”
5 of 5 bubbles Reviewed April 28, 2012

We chose the Sofitel St. James as our base for our family trip in London. Being seven people, three rooms and quite noisy, we were amazed by the friendliness of the staff, the great location, and the perfect setting. The rooms were big, clean and well equipped. It helps if you speak French, but all in all a perfect stay.

  • Stayed April 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DaKe72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, May 9, 2012
I thank you for your feedback.
I am pleased to hear that you enjoyed your stay at Sofitel London St James and that you appreciated the friendliness of our the team.
We look forward to welcoming you all back very soon, allowing to create some more Magnifique memories in London.

With my best regards,

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,795 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (308)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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  • Italian first
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 28, 2012 via mobile

We have stayed in many 5* hotels but this was by far the best! The service was spot on and I am hard to please. The rooms are very clean & comfortable. We loved the restaurant very stylish and friendly with excellent food. Location could not be better, so central to everything. We will certainly be back :)

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mimileit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, May 9, 2012
Thank you for your feedback.
Indeed we are very well located in the heart of London, very close to some of the best attraction in London.
Very pleased to hear that you also made the most of your stay by enjoying food at The Balcon. Thank you also for sharing your feedback about friendliness’ of the team.

We are looking forward to welcoming you back at Sofitel London St James.

Best Regards,

Denis Dupart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level Contributor
60 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed April 27, 2012

This Sofitel hotel is ideally located in the St. James area of London, within walking distance to many attractions and close to many tube stops. Hotel staff was professional and helpful, the room was well appointed with many premium features, and very quiet. The AC works perfectly, which during a London August heat spell can be blissfully welcome. Double windows assure acoustical privacy from the busy business area jsut outside the hotel. During our stay a new ground floor cafe/restaurant was under construction, which looked to be quite nice and should be completed and open by now. I highly recommend this hotel for anyone wanting a central London location with a high level of service and room features.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CUinSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, May 9, 2012
Thank you for your feedback, I am delighted to hear that you enjoyed your recent stay at Sofitel London St James.
In October 2011 we launched our new restaurant, The Balcon, a Grand French Brasserie.
I hope that you will have the pleasure to come and savor some of its signature dishes when you are next in London.
I am pleased that you enjoyed our central location as well as our service and rooms.
Thank you for your recommendation, I hope to welcome you in the not so distant future.

Kind regards,

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire, UK
Level Contributor
66 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed April 25, 2012

I booked the Sofitel based on the trip advisor reviews and because it was my partners 50th birthday. We received a very warm welcome when we arrived and were fortunate that our room was available even though we arrived early. The room was lovely and enjoyed all the extra touches, only disappointment was that there was not much of a view but that was only a minor irritation. When we returned to our room on our second day two pieces of cake were delivered with a happy birthday message for my partner - a very nice touch and made our stay all the more special so thank you..
We did not eat in the hotel but enjoyed the drinks in the bar.
The location of the Sofitel is fantastic and I would hope to stay there again on my next London trip.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TartanD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, May 9, 2012
Thank you for your feedback, I am delighted to that you chose Sofitel London St James to celebrate your partners 50th Birthday.
I glad that you enjoyed the extra touches, however due to our very central location, some of rooms do have restricted views.
I am pleased that your stay was made even more special with the surprise birthday cake organized by the team and look forward to welcoming you again on your next London trip.

Kind regards,

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed April 24, 2012

Very well located down town London, close to everything you may want to visit. All rooms are good no need to pay an extra for upgrade, the bar is worth trying with welcome drink, in winter dont put the fan in the room on it only gives cold or fresh air , heating should be enough, prefer inside rooms for more privacy and quite rooms, service and food is excellent , try eggs benedict for breakfast perfectly done! worth your spending this hotel is good

  • Stayed April 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Adiguzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riga, Latvia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 23, 2012

Out of all hotels that I have stayed at in London Sofitel is the one I like the best. Good value for money. It is not cheap but it is London that we talk about thus location, size of rooms, service makes good price value combination. Staff was super friendly and helpful with making restaurant bookings, etc. The breakfast in the Balcon restaurant was good yet on the slow side since I went for a la carte option and it took good 25 minutes to get the English Breakfast ready. Did I mention location - the Picadilly is just around the corner and some of the big name sites, like, the Buckingham Palace are in a short walking distance.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sandijs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, May 9, 2012
Thank you for your feedback and your positive comments our wonderful central location.
I am pleased to hear that you felt that the hotel was good value for money.
I pleased that you also enjoyed your breakfast in The Balcon, I sorry however if your felt it took too long, I will certainly pass your feedback onto the Restaurant Manager.
Thank you also for commenting on the friendliness and helpfulness of the team.

Kind regards,

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
1 review
5 of 5 bubbles Reviewed April 22, 2012

I spent the week in London on business before being joined by family (wife and 3 daughters, 13, 10 and 10) for the weekend. The transition from an efficient, stylish business hotel into a family friendly treat was seemless. Special mention to the friendliness of the staff, particularly breakfast in the Balcon restaurant.

  • Stayed April 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Greg P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, May 9, 2012
Thank you for your feedback. I am very pleased to hear that the team fulfilled your expectation both as a business and leisure traveler.

Thank you for the special mention on the team, I will certainly pass this on.

Kind regards

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London St James

Property: Sofitel London St James
Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Location: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in London
#11 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#28 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London St James England
London Sofitel St James

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