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“No cat swinging here” 3 of 5 bubbles
Review of Mercure London Kensington

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Mercure London Kensington
Ranked #502 of 1,089 Hotels in London
Brisbane, Australia
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“No cat swinging here”
3 of 5 bubbles Reviewed July 23, 2013

Don't expect too much space in your room, I know this is the norm. in some hotels in the UK & Europe. I had approx. 50cm of space around the front and side of the bed. Small cupboard and small desk that is taken up with the TV. Bathroom was ok, with shower pressure good and hot, the toilet roll holders were a little annoying for a broad shouldered lad :)

Breakfast was ok and room service meals were good. Staff were very friendly, especially the lovely hospitality shown by a great Samoan guy, who's name escapes me. But he was fantastic!!

Room Tip: Don't let your work book rooms for you, especially if they haven't experience
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  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ChappyOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Kensington, responded to this review, July 25, 2013
Dear Guest,

Thank you for your review.
I am delighted to read that you enjoyed our services and hospitality, our aim is to deliver memorable service and delicious food.
Our room sizes vary from small doubles to king executive. We are aware that our small doubles are not to everyone liking. We are continuously looking at ways to improve comfort in these particular rooms.
For future stays my personal suggestion would be to book one of our King Executive rooms or Privilege rooms as they are very spacious and accommodate a king size bed.
We hope to have the pleasure of welcoming you back on many future occasions.

Kindest regards,

Georgiana Pusnava
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,421 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (190)
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English first
Southport, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 22, 2013

Great position in Kensington. Central to transport for London Underground and Buses. Excellent service. Staff very helpful. We had 2 rooms as a family but with older children this was not a problem. Would definitely recommend!

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank jlparer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, Manager at Mercure London Kensington, responded to this review, July 25, 2013
Dear Guest,

We very much appreciate your comments regarding your stay.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We look forward to welcoming you back.

Yours sincerely,

Raquel Noguiera
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed July 17, 2013

We stayed for three nights in May 2013 and enjoyed the stay. Room was spacious and well appointed, the bed comfortable and the Hotel very clean and well run. Kensington is not in the centre of London, however the Mercure is only a 5-10 minute walk to the Tube, so this was not an issue. Good range of restaurants and bars for entertainment. Staff very friendly and helpful. Would certainly stay here again. Well recommended as a very good mid-priced hotel.

Room Tip: Whilst not in the centre of London, it is well located and well priced. Neat, clean with friendly...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ColinBarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, Manager at Mercure London Kensington, responded to this review, July 25, 2013
Dear Guest,

Hope you are well. Thank you for your review, I am pleased that you enjoyed our stay with us.
Your comments will be shared with all the staff, who I am sure will appreciate it.
We look forward to welcoming you back again.

Best regards,

Raquel Noguiera
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queenstown, New Zealand
Level Contributor
194 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed July 14, 2013

Stayed for one night. Overall hotel was ok.

Location close to Earls Court station and the immediate had a good range of restaurants, bars, shops etc.

Would probably stay again if that part of town was appropriate.

Stayed July 2013, traveled as a couple
Helpful?
Thank PJC18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Kensington, responded to this review, July 18, 2013
Dear Guest,

Thank you for taking the time to post your review. We were delighted to see that you enjoyed your stay and have found the surrounding area.
We look forward to welcoming you back and we will be happy to provide you with suggestions for local restaurants and attractions.

Kindest regards,

Georgiana Pusnava
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone, United Kingdom
1 review
3 of 5 bubbles Reviewed July 13, 2013

we were staying at the mecure kensington because it suited our logistical needs for the trip. when we arrived at the hotel we were told that we had a problem as our room was not available and we were being transfered to another hotel at paddington. this hotel was half hour from kensington and we had a meeting to attend. we had also paid extra for the early booking but we obviously werent able to use that.
I wasn't all that pleased that we weren't phoned, because we could have gone straight to the other hotel in order to help meet our timelines.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank raspadder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Kensington, responded to this review, July 18, 2013
Dear Guest,

Thank you for taking the time to post your review.
I was disappointed to read your concerns and would like to apologise for the inconvenience caused. I raised your complaint with our Revenue Manager who has asked for her apologies to be linked with mine. Please rest assured that the appropriate re-training has been put into place in order to prevent other guests being similarly inconvenienced in the future.

Kindest regards,

Georgiana Pusnava
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 13, 2013

Stayed at the Mercure for a total of 6 nights and although room was small it had comfortable beds. The breakfast buffet was quite pleasant as was the breakfast staff. We found them very friendly and helpful. The people on reception were extremly helpful and pleasant as well. The Mercure is situated 10 mins walk from either Earls Court tube or Gloucester Rd.tube where good places to eat can be found that don`t cost the earth by London standards.At the time of our stay ,work was being done next door at the Cromwell Hospital and was moderatly noisy, work beginning at 7:30am but was of no great concern.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Monalisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Kensington, responded to this review, July 18, 2013
Dear Guest,

Thank you for taking the time to post your review. Your positive comments have put a smile on our face. Our staff give their outmost to ensure our guests enjoy their stay and I am delighted to see their effort has been noted.
The Hospital located next door to our Hotel was undergoing some refurbishment works and unfortunately due to our proximity we experienced some noise disturbance. We appreciate your understanding.
We look forward to welcoming you back in the near future.
Kindest regards,

Georgiana Pusnava
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure London Kensington

Property: Mercure London Kensington
Address: 1A Lexham Gardens | Kensington, London W8 5JJ, England
Phone Number:
Location: United Kingdom > England > London > South Kensington , Kensington and Hyde Park , Paddington / Maida Vale
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
#323 Luxury Hotel in London
#341 Family Hotel in London
#348 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure London Kensington 4*
Number of rooms: 82
Official Description (provided by the hotel):
We currently have off site parking next to the hotel at £30 a day.(T&C- Subject to availability) ... more   less 
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Also Known As:
Mercure London Kensington Hotel London
Mercure London Kensington England

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