Stayed at this hotel in July for six nights with my family. The only positive thing about the hotel is the location. It is a three-minute walk from Earl’s Court underground station so the location is perfect.
Arrived at the hotel in the evening. After checking in I had to pay the full amount up front before we could get the room key. No problem and I wanted to pay by credit card. The clerk at the reception told me if I pay by credit card then he will charge me a 5% surcharge, and asked if I can rather pay by cash. The hotel advertised that they accept credit cards and when I made the booking it stated I could pay by credit card and there was nothing about surcharges when paying by credit card. I mentioned this to the gentleman and he just shrugged his shoulders. Who today travels with lots of cash? Please advertise that guests will be charged a surcharge when paying by credit card. This is much more honest.
The lobby is tiny and you have to squeeze past people. There is no elevator and the stairs are a danger as they are carpeted, slippery and not very wide for the foot. The clerk told us our room was on the 2nd floor. In fact it was on the fourth floor and we had to go up and down with all the luggage. Not an easy task.
The rooms are very basic. Beds are very uncomfortable and not sure when the last time they changed the mattresses. Looked like about twenty years ago. We had six single beds, and the one bed was a thin mattress on two half mattress stands so when you lay down the stands kept sliding apart and you landed up sleeping on the floor as the mattress would fall on the floor. Bathroom is tiny and only place for one person. No place to hold toiletries. Toilet flushed all the time. The bathroom had to tiny bars od soap but no soap stand in shower. Shower head kept falling off so you had to hold it on with your hand. Not very practical when showering with one hand. First night window would not close. Had to go all the way downstairs to ask the clerk to help. He came up and took about ten minutes to close the window. There are no cupboards in room so had to live out of suitcases. There was a tiny little cupboard that was useless as it had to shelves or rod for hanging clothes. Useful thought to store a suitcase.
Next morning we noticed a nicer room on the second floor was empty and asked to moved. Was told no as it was reserved and after much discussion we were allowed to change to the other room. This room actually had a cupboard but no hangars. Had to ask the same clerk for hangars which seemed like I had asked a difficult request. Finally got some metal hangars. In this room the window was propped open on a wooden stand and could not move it for the entire week. The noise in the main road was incredible. All the windows had blinds, which were totally broken so we could not darken the room. This woke us all up early in the morning with sunshine streaming in and the noise of traffic.
It was so hot in London that week and the room was like a sauna. Two beds were in the attic, which seemed cool for my kids but the temperature up there was even hotter and not pleasant for young kids. Mattresses are on floor. All beds are very uncomfortable. The rooms and hotel are in need of major repair and renovation.
The room has a large fridge, which was much cleaner and better than the small fridge in the first room at the top of the hotel. Room came with a small kitchenette but no basic items like crockery and cutlery. There is a supermarket just around the corner, which was convenient. The hotel is suitable for maximum two nights stay but not longer especially with small children.
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- Also Known As:
- 37 Collingham Place London England