Myself and 3 friends stayed here while visiting London for the wireless festival in Hyde Park. When we first arrived staff were friendly and allowed us to leave our luggage as we toured about before checking in. They said this was ok to do so before when i called and the luggage would be kept in a safe room. To my disappointment they had a space in the hall which we could leave them in. When we checked in we found our room on the top floor, it was dirty, the bed sheets did not smell fresh and only one very flat pillow for each person!, the kitchen comprised of 4 cups one of there handles was broken and one bowl.......the bathroom was clearly unclean, there was no shower curtain, no window to let steam whilst having a shower and the over head shower was only connected to the bath taps so the temperature was scalding and the pressure of it... it merely dripped! With no shower curtain the floor became dangerously slippery. So after we all managed to have a shower we requested a shower curtain as it was simply unacceptable. When we came back from dinner instead of fitting a shower curtain whilst we were there, they had already fitted one my friends and I felt unsettled that someone had been in our room and had the opportunity to go through our things. It was not bad weather so we decided to leave the window open to sleep and unfortunately it did not say open on its own. The very small Tv we couldn't get to go on, and on the second night it was raining a bit there was a huge crack in the ceiling which leaked all through the night on to one of the beds so at about 4 in morning when my friend was woken by this we had to shift the beds to one side, and as you can imagine we didn't want the hassle of getting up to complain or be moved at 4am especially with a long bus journey the night ahead. When we complained in the morning about all things wrong the person on the desk was abrupt and said he would need to check which was fair enough, when i went upstairs he said that we were lying about the window which clearly didn't stay open and the fact we had to get a curtain fitted, he also then went on to accuse me that we had purposely broke the Tv (which only went on because he had a remote!) and were just exaggerating ? the only thing that concerned him was the ceiling and said that it didn't leak, thankfully I had taken pictures to prove this but in the end, the only compensation we received was 30% off our second night which worked out at approx 8 pounds each, his attitude was awful and his service was worse, please everyone DO NOT WASTE YOUR MONEY HERE!
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- Also Known As:
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