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“Excellent hotel and exceptional service”

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Conrad London St. James
Ranked #44 of 1,088 Hotels in London
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent hotel and exceptional service”
5 of 5 bubbles Reviewed January 6, 2014

We have just spent 2 nights at the Intercontinental Westminster as part of my Wife's Birthday celebrations. While the Hotel decor and ambience were the expected high standard, the service we experienced was exceptional, with the staff making a special occasion really memorable.
We could not have asked for more and will return.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phillip K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LONWMHotelMgr, Executive Assistant to General Manager at Conrad London St. James, responded to this review, January 23, 2014
Dear Phillip,

It is always a pleasure to be able to be part of a very important event and it is most gratifying to learn that you loved your stay. I hope you will visit us again for more celebrations and create more wonderful memories with us. Thank you for taking the time to let us know of your wonderful experience.

Yours sincerely,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,785 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Farnham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 6, 2014

It was a wonderful double room with plenty of space. Huge bathroom, amazing service. Even if we stayed there only for couple days it was a great place right next to the center of london and 2 minutes away from the underground station.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Panos A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LONWMHotelMgr, Execuitve Assistant to GM at Conrad London St. James, responded to this review, January 23, 2014
Dear Guest,

Many thanks for your very nice review. As we are located just in front of the tube station, travel is definitely a breeze. I am particularly happy to know that you liked your room. We are looking forward to have you here again at the InterContinental London Westminster.

Warm regards,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed January 4, 2014

As a platinum ambassador member I use this group because they reward loyalty, and they are very good at what they do. We stayed here on 30th December for one night in two rooms as a family and as always, a brilliant stay. The rooms were amazing, Dave the concierge was as always, totally professional, and in contrast to London Horseguards, they were completely professional. I look forward to staying again and as a regular client, I know I will receive outstanding service.

Room Tip: Ask for an upgrade. If they have one available, they will offer it to you!
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tony01UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LONWMHotelMgr, Executive Assistant to General Manager at Conrad London St. James, responded to this review, February 5, 2014
Dear Tony,

We are very flattered with your kind words. Thank you very much for taking the time to write about your recent recent stay at the InterContinental London Westminster. I am very glad to know that your stay went very well. Our loyalty program is indeed one of the best there is, if not the best. Rest assured that your positive comment will be shared to all especially to Dave from Concierge. We look forward to have you here again and continue to impress you with our excellent service.

Yours sincerely,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed January 4, 2014

This hotel is well located for not only the tourists but business travellers as well.
Located across the road from the subway makes travel a breeze.
Hotel is only 1 year old and the decor is superb.
As a gold ambassador, we had a deluxe room and a Junior suite.
Both rooms were very comfortable and well appointed.
Now, the bits that need work.
The Club lounge is a waste of money, give it a miss. Canapés tonight was a choice between "Mac and cheese or Left over Turkey". Seriously, that and a few bits of cold meat is your canapés.
Breakfast in the morning in the Club is also uneventful. One waiter who can't remember how you wanted your eggs cooked.
If you're a Gold Ambassador, remind the staff what your benefits are. They will " consult with their supervisors", but soon return and confirm you are right.
All in all a lovely hotel. With a bit of work they could challenge the Mandarin Oriental as truly a first class hotel.

Room Tip: Try to get a high room. Even level 3 is noisy in the morning with traffic and subway noise at night.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Only1stClass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LONWMHotelMgr, Executive Assistant to General Manager at Conrad London St. James, responded to this review, February 7, 2014
Dear Guest,

Thank you for staying at the InterContinental London Westminster! Indeed the hotel is of great advantage when in comes to location as it is in the heart of Westminster. The tube station in front of us is a big bonus. We have noted the highs and lows of your review and I am particularly disappointed that the Club Lounge did not meet your expectations. I would like to thank you for taking the time to share your feedback with us; it is through comments such as yours that we are able to constantly improve the quality of our service and product. We would love to have you here again.

Kind regards,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
82 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed January 3, 2014 via mobile

My wife and I spent five days in London over the holidays, and choose the Intercontinental Westminster, primarily due to its central location. That turned out to be "spot on" as many of the major attractions in London are within very easy walking distance. For those that are further afield, we used the "Tube", and found that very convenient ( and economical) especially with the St. James's Park station literally across the street from the hotel. Because the hotel is quite new, everything in the property is in excellent condition, and the room contains some nice modern conveniences ( all kinds of charging stations at the desk workspace, a built in TV in the bedroom and integrated sound in the bathroom). Because of a glitch with our reservation ( our fault, not the hotel's) we were upgraded to an "Executive Room" . Judging by other guests photos, it looks like this was slightly larger than a standard room, with a larger bathroom.
We found the hotel staff to be very friendly and helpful ( kudos to Holly for arranging a room upgrade), but the restaurant staff were another issue. This was primarily the case in the attached Blue Boar pub - one time we ordered the same drink twice and they got it wrong twice. Another time we went in at an off hour to ask about eating there - the bartender went to check on that and then never reappeared! Service in the more upscale Emaline restaurant was better, and in fact we were very pleased that the hostess there was able to accommodate us for their New Years Eve meal, when our verbal reservation from the previous day was not entered into their system.
This is a very nice hotel, and I would definitely recommend it.

Stayed December 2013, traveled as a couple
Helpful?
Thank rickv114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed January 3, 2014

My husband and I stayed here for 2 nights in between Christmas and New Year. We found the best thing about this hotel was it's location; it is 50m from the nearest Tube station, St James' Park, within walking distance of the Palace of Westminster, the Eye, Buckingham Place, St James' and Hyde Parks. We got a great deal on line but it did not include breakfast. We enquied how much it would be to add it and were told it was £48 for both of us. Needless to say we didn't bother at that price. There is a pub next door and plenty of food places nearby. The room was lovely and very clean. The bed was very comfortable and big. My husband loved the huge TV and I liked the sumptuous bathroom. We went in the bar and the setting is lovely. The service was a little slow and I could see people getting frustrated at having to wait so long when there seemed to be plenty of bar staff working. The door staff and reception staff were great, very helpful and pleasant.The one down side was a fire alarm that went off at 3:30am. However a note of apology was put under the door as it was a false alarm. I would stay here again and recommend it to others.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed January 3, 2014

I was staying 1 night on 23 Dec and I loved it because:-

1. very clean and new. everything in the room is clean. it's just comfortable to stay in the room
2. the bathroom is very spacious
3. the space of living room is fit for couple
4. free WiFi connection
5. excellent customer service, all staff are very helpful and courteous
6. conveniently located. Underground St. Jame's Park station is just round the corner. about 10 minutes walk to world famous hot spots like West Minster Abbey / Big Ben / Buckingham Palace etc
7. excellent breakfast

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SDGWH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LONWMHotelMgr, Executive Assistant to General Manager at Conrad London St. James, responded to this review, January 21, 2014
Dear Guest,

Thank you for taking the time to write your comments. Your wonderful feedback gives us an assurance that we are successfully achieving the high standards we set for ourselves. It is much appreciated and it was a pleasure to read about your experience at the InterContinental London Westminster hotel. We are looking forward to have you here with us again.

Sincerely,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad London St. James

Property: Conrad London St. James
Address: 22 - 28 Broadway, London SW1H 0BH, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#29 Family Hotel in London
#34 Romantic Hotel in London
#43 Business Hotel in London
#44 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Conrad London St. James 5*
Number of rooms: 256
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Also Known As:
Conrad London St. James England

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