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“New hotel in London”

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Conrad London St. James
Ranked #44 of 1,088 Hotels in London
Certificate of Excellence
Denver
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“New hotel in London”
3 of 5 bubbles Reviewed August 26, 2013

I would not rate the Intercontinental Westminster as five star, though they advertise it as such.
Doorman are excellent. Check in was pleasant though I was required to write down my email address to receive the invoice though they sent me a confirmation via email. Still have not received the invoice so had to ask. The room was small though the bath was quite large. The shower has no threshold at the door so as soon as you turn on the water it runs into the bath, which is inconvenient and slippery. Ordered fish and chips via room service and though it was delivered quickly, all was mushy and I couldn't eat the fish. The room was quite clean though the carpet is already starting to show dirt.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EWS56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Conrad London St. James, responded to this review, September 11, 2013
Dear EWS56,

Thank you for taking the time to express your thoughts and concerns. I am pleased that you have not encountered any problems at check in. I would also like to apologize for the dissatisfaction you had experienced. Rest assured that the issues you have raised about the carpet has been documented and will be forwarded to the appropriate departments for necessary actions. We thank you for sharing your thoughts and hope you will give us the opportunity to serve you again in the future. Thank you again for your comments

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,784 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Stafford
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed August 26, 2013

Great hotel! Stayed here for one night in August to celebrate my husbands birthday. Although we arrived early there see no problem switch us storing our bags and going out to enjoy our day. As soon as our room was ready the hotel called us to let us know. The room was great...we had a club studio which was big and spacious and we got a complimentary bottle of champagne and fruit bowl to celebrate my husbands birthday which as completely unexpected but a really nice surprise. The hotel is directly opposite a tube station which made travelling around easy but it's also within walking distance of many key attractions. I would definitely stay here again without any hesitation

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank funky_fox7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
105 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed August 25, 2013

We checked in at around 5pm and instantly upgraded because of the IHG memebership. Everything about the hotel is very good---almost : nice contemporary design; everything very clean : spotless room; spacious bathroom ; fluffy white towels ; good size slippers ; complimentary tea / still + sparkling water ; Coffee machine and water kettle ; iron + ironing board ; double glazed windows tor top notch serenity ; adequate toiletries; 1/2 minute walk to St. James's Park tube station right across the hotel ; 5 minutes walk to Buckingham Palace / Big Ben / Westminster Abbey; 15 mins walk to Victoria coach station. But then it is not close to Oxford / Regent / Bond St / Piccadilly or Covent Gdn. But London transport is user friendly so there's no prob getting around effectively. Hotel lobby is bright and cheerful, reception staff and concierge pleasant ; efficient ; courteous and helpful.
Room is big for London hotel size, and the lobby always smells fragrant and clean 24 hours,utterly refreshing and inviting. Gym at basement is average size but well-equipped and is open 24 hours, with complimentary bottled still / sparkling water and clean towels provided. Bath has a separate good size shower cubicle which you won't bump your arms or hips with powerful handheld and rainshower heads. Good drainage that doesn't clog, a problem that so persistently happens to so many hotels. Large flat space inside the shower cubicle for all your toiletries without having to squeeze bottles and stuff inside a tiny shower caddy. It's ALMOST perfect......the PROBLEM during our 6 night stay was the shower cubicle----water leaked out and flooded the entire floor and we had to soak it up with all that we could lay hands on---towels and even the big bath robe. Chloe the guest relations manager was quick to apologise sincerely and had an engineer fix it the next day, and offered to swap our room if we wanted. Well, the prob persisted but we didn't want to fuss so just kept quiet. However, when the hand basin also started dripping forming a small puddle right underneath onto the floor on the 4th day we felt we had to inform the staff. This time a 2nd guest relations manager Hollie appeared and sounded genuinely nice & apologetic and promised to look into it asap. It got slightly better but still not 100% waterproof . The dripping wash basin was fixed though. What a shame that an otherwise very comfy and spotless hotel was marred by a flawed shower cubicle!

Room Tip: Left luggage : You can check out and then leave your luggage with them to collect later at any time...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G1G1MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burgos, Spain
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 25, 2013

I expend four days at the wonderfull intercontinental Westminster hotel with my wife and two children. We all really love it from the moment we check in. Wonderfull property and beatifully design and very friendly staff. The location is really good right next to the metro and very close to many local attractions. We all love it

Room Tip: Rooms really comfortable and quiet
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed August 25, 2013

Looking for a place to spend three nights, I booked this hotel just because it is an Intercontinental hotel. Arriving before check in time, we got the use of Club lounge while waiting for a room, which we got before noon. we found the hotel very conveniently located with a subway station across the street, and the key places of interest of Westminster within walking distance.
The room is spacious for a London hotel and the service was excellent. It was a joy staying there.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maurice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
perth
Level Contributor
88 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed August 25, 2013 via mobile

This hotel is well located in close proximity to most tourist spots but removed from the hurly burly of it all. Located as it is in a quiet off street a good night's sleep is a given. Staff very efficient and hotel clean and well appointed inside. Rooms not overly large but good for London Town.
Only negative was a rumble which could be heard from time to time in our 1st floor room which I suspect eminated from a nearby underground. Trick might be to request a room on a higher floor.

Stayed August 2013
Helpful?
Thank dustoff70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed August 24, 2013

Everything about this hotel is top notch. I cannot think of anything to criticize on. From the moment of check-in to check-out, all our needs were met, anticipated and even surpassed our expectations. The service is just amazing.
A truly high end 5* London hotel in the heart of Westminster.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yummytummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Conrad London St. James

Property: Conrad London St. James
Address: 22 - 28 Broadway, London SW1H 0BH, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#29 Family Hotel in London
#34 Romantic Hotel in London
#43 Business Hotel in London
#44 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Conrad London St. James 5*
Number of rooms: 256
Reservation Options:
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Also Known As:
Conrad London St. James England

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