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“Hotel provides misleading information”
2 of 5 bubbles Review of Plaza London Hotel

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Plaza London Hotel
Ranked #393 of 573 London B&B and Inns
Sheffield, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Hotel provides misleading information”
2 of 5 bubbles Reviewed July 25, 2012

Booked via Laterooms, when we arrived we was asked to pay. I pulled out my debit card and the manager pointed to a piece of paper printed stating there was a card transaction fee of £5. This is very unethical and set alarm bells ringing. I refused to pay by card and paid cash. He also photocopied my drivers license which I did not like and it was placed on the counter. Doubt he ever heard of the DPA (Data Protection Act). Room was not that clean and was tiny, dining area was like a hostel. Overall it shouldn't be named a hotel only a hostel.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank abelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plaza L, Manager at Plaza London Hotel, responded to this review, November 14, 2014
Thank you for your review. We're disappointed about your experience. However we do outline booking information prior to point of sale though the channel manager. We do not charge any extra for card payments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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151 reviews from our community

Traveler rating
    20
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    44
    25
    44
See reviews for
27
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22
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 8, 2012

As a base to visit family and friends in London this could not have been better for me. It's a short walk to Bethnal Green underground station on the Central Line so you're soon able to be in the heart of London. Everything was immaculately clean and comfortable. What I most appreciated was the welcome I received from the staff who, having been informed that I had just got in from a 24 hour flight from Sydney, made every effort to organise an early check-in for me and were wonderfully friendly.

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Maggie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plaza L, Manager at Plaza London Hotel, responded to this review, November 14, 2014
Thank you for your review and your custom; we enjoyed having you here and look forward to receiving you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gorleston-on-Sea, United Kingdom
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed February 2, 2012

If, like us, you have children at uni in east London (London School of Fashion and Metropole Uni), this little hotel in Bethnall Green makes a visit relatively inexpensive.
We get there quickly from Liverpool Street station, to drop off our bags (2pm) and to meet the girls, and from there easily walk to their Halls in Stepney and Hoxton.
They have a 24-hour concierge service so returning late is no problem, and they are pretty helpful with info about bus routes outside the front door.
Our room was pretty small - comfy double-bed and sidetable and ensuite, with a TV and free wifi, but there was no chair to put clothes on (floor had to do!). A broken sidetable lamp was quickly replaced.
The radiator was very hot and could be adjusted to suit, which was important on our stay (31 January) as it was freezing cold outside, and the duvet was rather thin. But the white curtain and lacey thing was so thin that, on lights out, it was still bright (too much) with street lighting. The double-glazing did not keep the wail of emergency vehicles from waking us up (Hospital is close by), or the hissing of bus brakes - surprising!
After falling to sleep, we were suddenly and frighteningly woken awake at 7.20 by a fire alarm in our room - wow! Some builder had lit a cigarette, apparantly - phew! No need to stand in the icy weather outdoors in just a coat! A one-off?
Breakfast was great - a super choice in the bright rear room, where there was full kitchen facilities to help oneself conveniently. There was everything the wide range of foreigners wouold like to start the day with.
We were able to hang around in our room, or in the reception on the PC till noon before departure - others had left for work much earlier. This uited us as our kisda were no early risers! We'd come back again, but wish they's fit thicker curtains for a better night's sleep.
We paid just £41 for the two of us, as a late booking.

Room Tip: Away from the road for quietness
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plaza L, Manager at Plaza London Hotel, responded to this review, November 14, 2014
Thank you for your custom and your review. We're constantly making enhancement and our dedicated staff are here to help.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby
Level Contributor
98 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed November 21, 2011

Clever use of the word Plaza would indicate a level of service/accomodation associated with same,do not be fooled, this is a budget hotel in very sense.Can have no complaints about the actual room i was given in terms of cleanliness, however, nowhere to hang a suit/jacket(not even a chair!)or even a coat hook. Reception area was populated by owner/managers family watching TV did not fill me with any great feeling of welcome. Breakfast was acceptable (given the price) but the Room serves as staff canteen as well. In all, OK for One Night, providing you have planned somewhere to eat and have a drink

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TrevorM434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plaza L, Manager at Plaza London Hotel, responded to this review, November 14, 2014
Thank you for your review; we apologise for the inconvenience you have experienced. There has been much enhancement we hope you would return to enjoy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Plaza London Hotel

Property: Plaza London Hotel
Address: 115A-117A Roman Road, London E2 0QN, England
Location: United Kingdom > England > London > East End / East London
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #393 of 573 B&Bs / Inns in London
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Plaza London Hotel 2.5*
Number of rooms: 30
Official Description (provided by the hotel):
We are only 5-minute walk away from Bethnal Green Tube Station and 10 minutes from 2012 Olympic Stadium in Stratford. The hotel provides a fully-equipped and modern kitchen for communal use. ... more   less 
Reservation Options:
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Also Known As:
Plaza London Hotel England

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