Staying at the grange now. My party has booked for five nights. We booked club rooms on recommendation of our London broker. club rooms get early check-in at 11am. i told the front desk we had club rooms reserved and should be able to check in at 11. they said no club rooms don't, but it's on the website. we were told we owuld get upper floor rooms on floor 10. we were given rooms on floor 6. we asked why, said all club rooms are on floor six. told another in our party they were only on floor five and six. however spoke to someone staying at the hotel on floor ten, they have club room access. two of the females in our party said their hair dryers don't work took an hour to get one new one. a service person showed to see the other and confirmed ya it's not working. thanks for stating the obvious. Very poor service and constantly get a different story from staff. they run a pre-auth on the CC. three rooms, for same nights at same price all got three different pre-auth amounts. seems arbitrary. people not willing to fix thier mistakes, rooms dirty. gave us one room and sheets smelled like mens aftershave. did they change the sheets? don't let them fool you not all rooms are the same. Five star is a joke. look to double-tree kitty corner. for the money, anywhere else is better.
- Official Description (provided by the hotel):
- The Grange City Hotel is a spectacular luxury 5 star hotel. Superbly located with unique panoramic views over the City and just a gemstone's throw away from the Tower of London, the Grange City represents a first for a hotel of this standard in the City. ... more less
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- Also Known As:
- Grange City London
- Hotel Grange City
- Grange City Hotel London, England