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“Great hotel in The City”

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Threadneedles, Autograph Collection
Ranked #224 of 1,089 Hotels in London
Certificate of Excellence
Jackson, Mississippi
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great hotel in The City”
4 of 5 bubbles Reviewed May 16, 2014

Just spent a week in London on business. Threadneedles is well situated to do business in The City, and is a short walk to the Bank tube station, from which you can reach any part of London. The only down side is the area is a ghost town on the weekend, and also gets pretty quiet at night during the week as well, so if your goal is to be in the middle of the action, there are busier places to stay in London.

Staff is very attentive and helpful, and certainly tries hard to please the guest, but like most London properties, seems to be mostly Eastern or Southern European in origin (which can lead to some language issues on occasion).

Room Tip: My room was on the second floor and was nice and quiet. Would assume upper floors were even quieter...
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Timothy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawder S, General Manager at Threadneedles, Autograph Collection, responded to this review, July 16, 2014
Dear Timothy C
Thank you for your review, I am glad you enjoyed your stay and appreciated our hotel. I'm sorry that you found the local area too quiet though. While the city is very quiet at weekends, we are only a few tube stops from the West End for all the shopping, theatre districts. Mid week however, there are lots of stylish restaurants and clubs only a few minutes walk away - next time, try Sushi Samba on the 32nd floor of the Heron Tower - its buzzing with life, has great views and is only a very short stroll from the hotel. Our Concierge would be pleased to give you plenty of other recommendations too.
Best Regards
Lawder Smith
General Manager
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1,076 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (137)
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English first
State College, Pennsylvania
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed May 14, 2014

Great location in the city. Close to Bank station in the financial district. Biggest issue is none of the staff on the front lines except the bellman speak english well and were were in England.
Service is slow, check in took well over 20 minutes b/c the clerk was not proficient in english and new to her job. We were offered champagne and orange juice, when we said no, the clerk offered up helpfully "it is free".... Afternoon tea as a $160 USD nightmare...we ordered one service of afternoon tea plus an extra pot of tea. We were brought out on one tiered stand a large tea service, two of everything. Turns out the waitress, again not fluent enough to understand us. We thought rather than make a fuss, have her pack up the leftovers to snack on the next day. Took a while, but came in a beautifully wrapped black bag with a ribbon. Much to our surprise, when we openend the package the next day for a snack, the pastries and sandiches were not separated - including the salmon. Had to throw it out.
The service staff is pleasant but no oversight by managers. If you have new staff you need to be training hands on. If you are not fluent in the main language of the country, you need have language training or be back of house until you are fluent.
We actually encountered better language skills to meet out needs in Prague and Vienna, non english speaking countries. For what it cost to stay here it is not good that the only person we encountered who speaks english fluently is the bellman.
Lobby is gorgeous, rooms large and well stocked with nice amenities, Nespresso machine. They deliver bottles of water to the room and ice at turndown service.
Bathroom very large with nice tub/shower.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ellenStateCollege_Pa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawder S, General Manager at Threadneedles, Autograph Collection, responded to this review, July 16, 2014
Dear ellenStateCollege_PA
Thank you for your review, I'm glad you appreciated our great location and liked the hotel, but sorry to read that there was a "BUT...".
The majority of our staff are not locals and we have a very wide cross section of nationalities working here. When selecting staff we do ensure that their verbal English is sufficient to do the job they are applying for and to be able to communicate effectively with our guests. I am very sorry that you encountered a staff member who did not fully understand yo and who was not being supervised. Please be assured this is not normally the case.
I hope that overall you enjoyed your stay in London and will not be put off trying other Autograph Hotels in the future. Why not try The Galsshouse Hotel In Edinburgh on your next visit to England.
Best Regards
Lawder Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
147 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed May 10, 2014

Ideal if you're in London on business.
High quality rooms, and venue.
Staff very attentive and helpful.
Full turn down service etc. every night which was nice.
WiFi included.
Breakfast a little pricey, but good quality.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawder S, General Manager at Threadneedles, Autograph Collection, responded to this review, July 16, 2014
Dear Neil B
Thank you for leaving a review. I'm glad you enjoyed your stay. Our breakfast is an a la carte breakfast, allowing you to sit at the table and be served ( unlike so many hotels today who offer a buffet, forcing the guest to get up and down several times during the meal). The cost does very much depend on what you order and how much you order.
It's good to hear however, that youappreciated that we include free high speed wi-fi throughout the hotel. In fact we have just upgraded our wi-fi with a new fibre optic cable so that it is now faster than ever for our guests.
Best Regards
Lawder Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 9, 2014 via mobile

Stayed here a few years ago with work colleagues. Beatiful place. Staff could not be more helpful. Room was georgeous. Especially the bathroom. Extremely comfortable beds. You have to have breakfast here too! The location is perfect for tourists. My first time in London was unforgettable thanks to Threadneedles.

Stayed June 2013, traveled on business
Helpful?
Thank Emma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawder S, General Manager at Threadneedles, Autograph Collection, responded to this review, July 16, 2014
Dear Emma P
I'm delighted that you chose us for yourfiorst visit to London and so pleased that you had a great time. Do come back for a 2nd and 3rd visist as there is so much to see and do in London and all of it so accessible from Threadneedles.
Best Regards
Lawder Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed May 8, 2014

Great location to explore the city and its very close to St Pauls.
Service was excellent, complimentary chilled prosecco and water offered whilst you check inn.
Very helpful in finding us an adapter and taking it up to the room whilst we were out to dinner.
Beautiful rooms, with lovely marble bathrooms and great complimentary vanity products available.
Only slight negative was the room service breakfast which let it down a bit - No salt and pepper and only one set of cutlery so the food went slightly col whilst we waited for this to be rectified.

Would definitely stay again and recommend to friends and family.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Starla8778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawder S, General Manager at Threadneedles, Autograph Collection, responded to this review, July 18, 2014
Dear Starla8778
Thank you for your review, I'm dleighted that you apprerciated our great location and also the large marble bathrooms which provide a real feeling of luxury. We have aromatherapy toiletries in our rooms and Aspreys toiletries in our Suites and Studios.
I do hope yo will be back again soon.
Best Regards
Lawder Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed May 7, 2014

My one gripe would be for them to sort our their air-con. My nights sleep was incredibly uncomfortable, and we had it on full. It just didn't appear to emit any cool air at all, and it was incredibly stuffy. Apart from that, it was a nice room.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BoobzMcGee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawder S, General Manager at Threadneedles, Autograph Collection, responded to this review, July 18, 2014
Dear BoobzMcGee
Thank you for your review. I am sorry that the air conditioning was not powerful enough ion your room when you stayed, I do appreciate how important it is to have the room at exectly the right temperature in order to get a good night's sleep.
You will be pleased to hear that we have recently installed new chillers on our roof to improve the effectiveness of our air conditioning. I am sure you will see a big improvement on your next visit.
Best regards
Lawder Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed May 4, 2014 via mobile

I have become a Marriott fan in the last two years but never stayed in an Autograph Collection before (their quirky brand).
As a first, I was truly impressed. The hotel lobby is impressive and I think, since it's in the heart of London City, this location used to be a bank (it kind of looks like one)
It's a 3 minute walk to Bank tube station (Central line) and it is in an extremely quiet area.
The food was nice - try their club sandwich.
Also, this has been the hotel with the most TV Channels I've ever seen - in excess of 120!

What I wasn't impressed with were:
1. The breakfast (I had the smallest and tasteless omelette ever) and the breakfast staff assumed that I didn't need a teaspoon for my coffee!!! I then asked for a pot of hot water (I had my own herbal tea) and the waitress brought me Breakfast tea!

2. The hallways (leading to the rooms) could do with a fresh paint and a change of carpet

3. The air conditioning system is not the best I'd had - for someone coming from the North of Scotland, some rooms can be really hot! So, it's been on constantly since we arrived but it just can't cope very well

If you can live with these, then it's really worth staying there

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EmmaABZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawder S, General Manager at Threadneedles, Autograph Collection, responded to this review, July 18, 2014
Dear EmmaABZ
Thank you for your review, I am so glad you enjoyed your stay and would consider returning. You will be plased to know that we have recently replaced some of the air conditioning plant and so the bedroom units are now much more effective. I am sure you will see a difference on your next visit.
Best regards
Lawder Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Threadneedles, Autograph Collection

Property: Threadneedles, Autograph Collection
Address: 5 Threadneedle Street, London EC2R 8AY, England
Phone Number:
Location: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#169 Business Hotel in London
#170 Luxury Hotel in London
#177 Romantic Hotel in London
#215 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Threadneedles, Autograph Collection 5*
Number of rooms: 74
Official Description (provided by the hotel):
Discover a blend of grandeur and warm elegance at Threadneedles, Autograph Collection, a 5-star boutique hotel in London, England. Enjoy elegant amenities and historic charm in the heart of London at our luxury hotel, which puts you in an ideal location places you minutes from popular landmarks such as St. Paul's Cathedral, The Barbican, Shakespeare's Globe, and the Tower of London. ... more   less 
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Also Known As:
Threadneedles Hotel London
Threadneedles, Autograph Collection London, England

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