We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great Location, Mediocre Service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Threadneedles, Autograph Collection
Ranked #225 of 1,088 Hotels in London
Certificate of Excellence
San Francisco, California
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Location, Mediocre Service”
3 of 5 bubbles Reviewed December 26, 2013

Nice boutique hotel, I stayed there on a weekend in May. Service was not good, not friendly, seemed like I was putting them out every time I had a question or request. Construction noise outside of room all day Saturday. Location is great if you have meetings in the City, most insurance companies are an easy walk from this property.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hurler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelHewson, Manager at Threadneedles, Autograph Collection, responded to this review, December 30, 2013
Dear Hurler1

Thank you for your recent review of Threadneedles, following your visit to London in May of this year.

It is regrettable to learn of your disappointment and trust that in the seven months since your visit, we have addressed a number of areas of the Hotel to ensure our guests receive a more enjoyable and befitting experience.

We do hope to welcome you back to The City in 2014 and at such a time, look forward to demonstrating what we do best.

Kind regards, Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,075 reviews from our community

Traveler rating
    633
    288
    98
    39
    17
See reviews for
74
555
52
253
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
5 of 5 bubbles Reviewed December 25, 2013

I get really impress with the decor of this wonderful hotel on business area of London . The room have plenty of space with all amenities with amazing bed where you going sleep like a angel. The room it's so quiet I've when i look to clock I cudn't difference if its day or night. I had opportunity to have English breakfast on my room where the service exceed the exceptions very quickly and very pleasant.
Honestly if you looking for proper 5* I've for business or leisure Threadneedles will be your choice with few landmarks around and only 15m from the city centre.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CCamacho_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelHewson, Manager at Threadneedles, Autograph Collection, responded to this review, December 30, 2013
Dear CCamacho_12

Thank you for choosing Threadneedles for your recent visit to London.

The team and I are delighted to receive your positive review and we are happy that you enjoyed your time in our Hotel.

We look forward to welcoming you back in 2014.

Kind regards, Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
91 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed December 23, 2013

We stayed here on a Saturday night in December. Welcome to the hotel was wonderful with a room upgrade and very personal service.

Immediate impression of the hotel is one of boutique luxury.

The room was great, spacious and included all that you could need for a couple of nights.

Would certainly recommend and would definitely stay here again - especially for a weekend in a quite part of London.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelHewson, Manager at Threadneedles, Autograph Collection, responded to this review, December 30, 2013
Dear PaulFromRedditch

Thank you for choosing Threadneedles and we appreciate you taking the time to review our Hotel.

The team and I are delighted that your experience was enjoyable and we look forward to seeing you again in 2014.

Kind regards, Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Girona, Spain
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed December 14, 2013

Stayed there on Friday and the bar was closed for a private function. So the second class clients were not allowed in the bar and had to take their drinks from staff who clearly had more experience with serving tea rather than alcohol. Is it right they charge the full rack rate and then ban you from part of their facilities, very short term and feels like a rip off. Plus the staff training appears to be very negatively minded, again and and again we were given the negative approach.eg you order a drink at 1130 and the waitress spends the first couple of minutes explaining that you can't use cash or credit card after 12. Try serving the drinks now and tell use about the problem when it is relevant. Breakfast was the same, felt like 20 questions before were allowed in the restaurant. Seems like they have a lot of people that have done the half empty course.

Room Tip: Not really 5 star, think 3 and you will be happy.
See more room tips
  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank robin b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelHewson, Manager at Threadneedles, Autograph Collection, responded to this review, December 30, 2013
Dear Robin B

Thank you for choosing Threadneedles for your visit to London and for sharing your experience of the hotel, in your review.

I was most concerned to learn of the service issues you faced during your stay and please be assured this is not indicative of the high levels we strive to provide. Rest assured your comments have been shared with the Restaurant and Bar team.

We hope to have the opportunity to welcome you back to the Hotel in the future for a more befitting experience and hope to meet you on such an occasion.

Kind regards, Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed December 12, 2013

Threadneedles is a lovely hotel located in the financial district. It is close to shopping, fine dining and 2 blocks from the underground/Central line. The (deluxe) room and bath were very nice. Great comfy bed with plenty of pillows. Black-out curtains. Very quiet. We had a very large bath with separate tub and shower and plenty of counter space. Especially enjoyed the fluffy robe & slippers. However, the lighting in the bath was terrible! Had to dry hair and put on make-up at the desk in the bedroom --> not convenient. Service was nice; staff were helpful and friendly. As another reviewer said, this area of town is dead on the weekends though! Also, along with other negative reviews, I'm giving their wireless internet service the thumbs down. Very slow -- hard to do any business.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank heyjudej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelHewson, Manager at Threadneedles, Autograph Collection, responded to this review, December 30, 2013
Dear heyjudej

Thank you for your review!

We are delighted that your stay with us was enjoyable and thank you for the insights into the bathroom lighting in your particular bedroom. Rest assured we have noted the concerns, as our team continuously uses our guest feedback to improve where we can.

Notwithstanding that, I was concerned to learn of your issue with the Hotel's complimentary internet service; despite efforts being made to improve the overall service, in this regard. Rest assured the team and I continue to focus on and to address this matter, which we have seen improvements on during recent weeks.

We do hope to welcome you back in due course and look forward to demonstrating more productive visit at such a time.

KInd regards, Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed November 24, 2013

Threadneedles was lovely! The room was clean, the bathroom had a great big separate bathtub, and the bar/restaurant has great food and service. The only ding was for the internet service. For a hotel in The City of London, a huge financial district, where so many are traveling for work, I was surprised that the internet was not only slow but kept going in and out. If you are a business traveler and will need reliable internet access, keep looking. If you're looking for a clean, pleasant hotel with excellent service then Threadneedles is for you!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelHewson, Manager at Threadneedles, Autograph Collection, responded to this review, November 26, 2013
Dear sims117

Thank you for choosing Threadneedles for your recent visit to London, and we're delighted that you had a pleasant experience at the Hotel.

We appreciate your comments regarding the challenges with your internet service and are undertaking a number of measures to address this matter.

We do hope to welcome back to the Hotel in the future for a more productive visit!

Kind regards, Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston area, MA
Level Contributor
122 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 bubbles Reviewed November 22, 2013

Threadneedles has a nice public area. My room was quite comfortable -- although I prefer a standup shower to a shower retrofitted inside a bath. The staff was consistently accommodating. However, the internet access is intermittent and far too slow -- less than 1 mbps. The intermittent nature frustrated emails and the speed killed anything but straight email. For a hotel in London's financial district, this seems a major deficiency.

The rating would be far higher with better internet speed (which I am currently getting at the Andaz). Based upon earlier tripadvisor reviews, this problem has been around for a while and judging from the reactions of the staff, the management knows about the problem but has not fixed it.

The location is not bad -- 5 minutes walk to the Banks station. The neighborhood is pretty dead on weekends, though.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank letsmakeadeal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelHewson, Manager at Threadneedles, Autograph Collection, responded to this review, November 26, 2013
Dear letsmakeadeal

Thank you for choosing Threadneedles for your recent visit to London.

We're delighted that your stay was a pleasant one and thank you for your comments regarding the Hotel staff. On any future stays, we'd be delighted to arrange a walk-in shower, as some of our bedrooms have this feature available.

Thank you for your comments on the Hotel's internet speed, it is most regrettable that this negatively impacted your visit. We have made a number of enhancements to our guest internet service during this last six months, and have recently commissioned another survey into opportunities to improve this service further.

Rest assured the team and I hope to welcome you back to the Hotel in the future, to demonstrate a more befitting stay with us.

Kind regards, Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these London hotels
City of London
Andaz London Liverpool Street
City of London
South Place Hotel
South Place Hotel
#41 of 1,088 in London
5.0 of 5 bubbles 936 reviews
City of London
Club Quarters Hotel, Gracechurch
Show Prices
Show Prices
Show Prices
City of London
Apex London Wall Hotel
Apex London Wall Hotel
#50 of 1,088 in London
4.5 of 5 bubbles 1,800 reviews
City of London
The Montcalm at the Brewery London City
City of London
Grange St. Paul's Hotel
Grange St. Paul's Hotel
#319 of 1,088 in London
4.0 of 5 bubbles 4,072 reviews
Show Prices
Show Prices
Show Prices

Been to Threadneedles, Autograph Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Threadneedles, Autograph Collection

Property: Threadneedles, Autograph Collection
Address: 5 Threadneedle Street, London EC2R 8AY, England
Phone Number:
Location: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#169 Business Hotel in London
#171 Luxury Hotel in London
#177 Romantic Hotel in London
#215 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Threadneedles, Autograph Collection 5*
Number of rooms: 74
Official Description (provided by the hotel):
Discover a blend of grandeur and warm elegance at Threadneedles, Autograph Collection, a 5-star boutique hotel in London, England. Enjoy elegant amenities and historic charm in the heart of London at our luxury hotel, which puts you in an ideal location places you minutes from popular landmarks such as St. Paul's Cathedral, The Barbican, Shakespeare's Globe, and the Tower of London. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Expedia, Marriott, Hotwire, Agoda, Cheap Tickets, Travelocity, Despegar.com, TripOnline SA, Priceline, Jetsetter and HotelQuickly so you can book your Threadneedles, Autograph Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Threadneedles Hotel London
Threadneedles, Autograph Collection London, England

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing