We were met by a man who was more interested in playing on the computer than welcoming us to the hotel. When we checked in there was a man asking if they could turn the heat up at their room, but all they got from the receptionist was " That's not my job..."
When we got to our room it was freezing. So that explained what we had heard from this other man in the lobby earlier.
The service was terrible during the entire stay. And there was no smiles from any staff member. We simply didn't feel very welcome.. And we're definetly never going back to this hotel.
Three out of four electrical outputs didn't work, the phone didn't work, the shower cabinet and toilet was broken, and there was some nasty stains on the floor. If you really want to stay in the Bayswater area, you should check out the UMI hotel across the road. That's much better, and makes you feel welcome!
- Free Wifi
- Breakfast included