I was here for a few nights during the Olympics and was not impressed. The room was tiny but I expected that.
The front desk was not exceptionally friendly but not rude either.
However the last night of my stay I had locked the dead bolt to my room. It would not open in the morning and the door would not unlock. A staff member had to come up and try to open it but with no sucess.They ended up having to pass me the tools under the door and walked me through how to take the lock off the door so that I could get out. Now I do understand that these things can happen. However as a former employee of the hospitality industry I feel some sort of compenation should have been offered to me for this inconvience. Even a free breakfast that morning would have been better than nothing. I was barely even given an apology for what happened. I worked front desk for Fairmont Hotels and Resorts as well as a smaller 50 room hotel for several years and we never would have never dreamed of letting a guest who had been locked in their room (and had to disasemble a lock themselves) walk away without apoligizing profuesly and offering compensation of some sort. In the Hospitality industry it is not always possible to prevent these things however guest satisfaction relys on proper resolution of these problems and ensuring the guest still leaves feeling taken care of. I did not. The customer service here was very lacking.
After I cheked out of this hotel I went to another hotel in London in a nearby area and paid far less and the customer service was exception and made all the difference. I really suggest you work on this.
- Official Description (provided by the hotel):
- Lincoln House Hotel is a delightfully hospitable B&B Georgian townhouse hotel, situated in Central London, close to London's diverse scenes and activities, next to Marble Arch metro station and the famous Oxford Street shopping area, one minute walk from Airbus stop to London's airports. We offer a relaxed and welcoming atmosphere: en-suite rooms, full English, Vegetarian & Vegan breakfasts and free wireless internet connection throughout the hotel. CLOSED FOR RENOVATION ... more less
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- Also Known As:
- Lincoln House Hotel London, England