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“Not as grand as it sounds”

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Grange Rochester Hotel
Ranked #476 of 1,063 Hotels in London
south yorkshire
Level Contributor
187 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
“Not as grand as it sounds”
Reviewed April 14, 2008

Stopped in this hotel with friends to see him run the marathon. It is small and the decor is very dated. The rooms are small and dark, and the beds small my husband had the worst nights sleep as his feet were hanging over the bed. I was kept up most of the night by the sound of the elevator, it creates like a wind like noise everytime it was in use. If i was a large lady there would be no way i could squeeze into the toilet as it was very small indeed. The bar was very small and if ten people was there it would be packed to the brim. I must mention the staff though they were very friendly and polite and could not do enough for you. But you cannot check in while 2 p.m. and have to be out for eleven. Our friends booked this hotel and it said it was a four star but i would probably give it a three, and it is very deciptive as it says it is near westminster but it is closer to victoria station.

  • Liked — friendly staff
  • Disliked — small beds and toilet
  • Stayed April 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Christopher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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975 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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UK
1 review
Reviewed April 12, 2008

I stayed in this hotel for 1 night in April 08 and was well impressed. I booked direct and only paid £69 so wasn't expecting too much but it beat my expectations.

Location.
It's in a quiet area that's away from the normal hussle and bussle of London. For me, this was good, maybe not ideal for everyone but bear in mind it's only a 5-10 min walk to the nearest tube (Victoria) and then onto where ever you need, or simply ask reception for a taxi.

Room.
There's no getting way from the fact that the room was small, but for a few nights does this matter? It was clean, comfortable, and had what you would expect, TV, bath, shower, tea making.

Service.
To be honest I did not meet very many staff but those I did were fine and helpful.

Summary.
Great for a short stay in London, I have paid twice the price and got a lot worst. My room was small but had everything I needed.

  • Liked — Great value for money, nice location and building
  • Disliked — Room a little small
  • Stayed April 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ORUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 3, 2008

I don't why there are so many mixed reviews about this hotel, but I took a quick trip over to London with my 71 year old father and we absolutely LOVED this hotel.

We stayed on the 4th floor in the Executive Room, with 2 beds, that overlooked the park. Our cute balcony was so nice to see in the morning that it really did brighten up the day.

The room itself was very spacious (and I mean VERY spacious), clean, and charming - there's not one thing I could complain about. At night, it was so quiet that you could hear a pin drop.

The staff was a little sheepish, but overall pleasant if you gave them a chance.

Breakfast was included in the price and consisted of your usual continental feastings: cereals, breads, deli meats, fruit, yogurts, etc. If you craved a hot breakfast, you could order it from the menu, although a bit pricey.

And lastly, the location was superb. A 7 min walk took you to Victoria station and off you went!

I booked the room directly from the Grange's website (was actually about $100 cheaper than the usual travelocity, hotels.com, etc). We paid 80-110 pounds - it fluctuates on the weekends. If staying in the Executive room, ask for the one with the view of the park. There are some good (and actually accurate!) pictures of what the hotel looks like, esp. the one with the twin beds: http://www.grangehotels.com/photo_gallery/Rochester_hotel.asp

I would and have highly recommended this hotel to others. If given the chance to come back, I would most certainly stay at the Grange Rochester again.

  • Liked — The convient location
  • Disliked — Nothing
  • Stayed February 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Beachan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 17, 2008

I stayed at the Grange Rochester Hotel for 5 nights during Feb 2008 booked as part of an intensive business seminar I was attending. The hotel, as I experienced it, was one of the very worst I have seen in over 15 years of travel worldwide! Let me explain…

The (single) room was tiny - the only place I could fully open my suitcase was on the 2'6" bed itself. It did have a tiny desk and TV in it but it was very cramped.

When I complained to reception I was told that all rooms were the same, that it was a listed building and hence they couldn't change anything, or do anything at all to help me. I got the strong impression they were basically telling me to go away.

The bed itself was uncomfortable and super soft and, at over 6 feet tall, I constantly felt as if I was falling out.

The worst aspect was room cleanliness. The toilet was dirty from the previous guest and housekeeping had left tiny black hairs in the bed! I had to complain to the front desk in order to get the chief housemaid to clean the bathroom the next day. Within 2 days, the general cleanliness had reverted. Overall, the room fixtures were worn, old, stained and dirty.

I feel so strongly about this hotel that it has driven me to write my first Trip Advisor review.

In short, this is a tired tourist class hotel with poor customer service and questionable cleanliness. I suggest you could do better at any price.

  • Liked — Location
  • Disliked — Cleanliness
  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank bass_and_drums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA, USA
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 24, 2008

We booked this hotel last-minute using the service at the Victoria Train Station so paid 100 pounds for 1 night. Our room was small but comfortable and clean. We stayed on the 5th floor and the elevator only went to the 4th. Fortunately the conceirge brought our bags up for us but we wondered about a 4 star rating for a hotel without an elevator to many of the guest rooms. The bar staff was friendly but the front desk staff was very snotty when we checked in. I don't think we'll stay here again unless we get a super fantastic deal on the price. Had the cost been more like 70 pounds, I'd be giving another star...as it is...not a great value for money.

  • Liked — convenient
  • Disliked — not good value for money
  • Stayed February 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pumisimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire
Level Contributor
222 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed December 20, 2007

Handy for Westminster if tricky to find - entrance is not on Vincent Square but down a side street linking to Rochester Row. Friendly efficient staff. Largish room and good choice for breakfast. A bit better than other hotels in the area in the same price range.

  • Liked — Location
  • Disliked — Finding it
  • Stayed December 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Brunlea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 9, 2007

The photos of the lobby look great - similarly the rooms. You won't see people pictured in the photos, as with more than 4 or 5 people in the lobby, it's hard to avoid bumping into one and other. The rooms are cramped, but decent. Let's face it, you're thinking of staying at a place like this because the cost is reasonable vs. the other alternatives. It's location is good, although the neighborhood is far more sedate than the "nearby" Victoria station area, which is a committed 10 minute walk away. Good news: There is an elevator. Bad news: It goes to the 4th floor of a 5 story hotel. The English language skills of the front of the house staff are pretty good, although almost all were younger people from various parts of eastern Europe, whose - shall we say - grace could be lacking at times. At night, the bellman also is the bartender, who is also the "chef" who can try to whip you up a sandwich in the kitchen. If you have any delusions of putting more than 2 people to a room, forget it. Also, the high speed internet, purported to be free, was probably free because it didn't work in our room, and when discussed with the front desk - there goes that language thing again.

If you're in London for quick get away, you won't feel unsafe or ripped off, even if you feel a little out of it, and like you stayed on the flight too long and ended up in Warsaw or Prague. Fortunately, London has too many great things to remember to be negated by an entirely forgettable hotel such as this one.

Rick - Boston, MA

Stayed November 2007
Helpful?
5 Thank InkStainedInBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grange Rochester Hotel

Property: Grange Rochester Hotel
Address: 69 Vincent Square | Westminster, London SW1P 2PA, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#310 Luxury Hotel in London
#366 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grange Rochester Hotel 4*
Number of rooms: 76
Official Description (provided by the hotel):
Centrally located Hotel housed within building dating from 1922, in garden setting near Buckingham Palace & Houses of Parliament. ... more   less 
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Also Known As:
Grange Rochester London
Hotel Grange Rochester
Grange Rochester Hotel London, England

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