Had a fine stay at the Bedford Hotel in room 602 for 8 days at the beginning of April. We had got a room at the front (320) initially and asked Ryan at the front desk if we could get a room at the back of the hotel overlooking the courtyard and obliged. Good central area in walking distance to many attractions and is between Russell Square and Holborn stations (get an Oyster Card for transit). Rooms were a good size and clean. Free wi-fi in 8 hour slots, just grab another when you need it. The free English Breakfast with the stay was reasonable and a good way to start the morning.
The front desk crew was helpful and nice except one older worker, don't know what his name was but we had asked about the sightseeing tours. He handed me a pamphlet and said that's all they had. I asked why the website had different tours and he said he didn't know about any website for the Bedford Hotel. I showed him (http://www.imperialhotels.co.uk/bedford) and he didn't believe it even though it was an Imperial London Hotel site. He wasn't helpful and didn't care and really didn't want to help at all, he must have been a new worker. Maybe he needs some more training in customer service.
I recommend it.More