Having arrived at 11.30am I was told that a room was not available until 2pm. I sat in the lobby area along with other waiting guests and was finally given a room key at 1.30pm. This was particularly frustrating because other hotels in the area have rooms available for early check-in.
The toilet in the lobby area was constantly busy and had not been kept clean.
The room was clean and bright, although scuff marks on the walls could be painted over. The fire/emergency instructions on the back of the room door were not easy to read (red/green text on red/green background) and there was no floor plan showing emergency exit routes. The bathroom was clean and the shower was powerful and easy to operate.
The aircon was simple to operate but even at 5C didn’t seem effective to cool the room. The window opened to allow fresh air to circulate.
The room service breakfast was delivered five mins ahead of the requested time and was good value for the continental option.
The check-out was efficient, but the hotel could save costs by not putting the bill in an envelope..!More
- Free Wifi