The hotel is nice and in a good location.The room was cleaned and comfortable.
My only concern is that we ordered a cab in the morning and no one from the people working in the reception to include manager informed us that it is not going to be black cab but private taxi company.We ordered short trip on saturday ( 1.02) morning around 7:15 a.m. from the hotel to Earl's Court / West Brompton easy bus station ( 1,2 mile - 5min ) to go to Gatwick.
The driver in silver Toyota Privia asked us to pay £15.50 ! He had no visible mini cab license,no badge and he was not able to print out receipt ?
I asked is this normal price and he informed us we are lucky as this is minimum he is charging for trip ???
I called hotel duty manager on the same day to ask why we were not informed about on such high price on entry and about ordering private taxi instead of black cab ?
He was defending the driver and said if we want to black cab we must go on street and find one and the price we were asked to pay is not high???
So in short we were scammed on taxi which charge us highly for 1.2 mile trip and the driver had no sign of any license.So to my understanding it was someone related to staff at the hotel operating with a private car and working on a call. No comments.
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- Also Known As:
- Abcone Hotel London
- The Villa Kensington London, England