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“Not enough staff”
3 of 5 bubbles Review of The Drift

The Drift
Ranked #2,075 of 22,376 Restaurants in London
Price range: $10 - $32
Cuisines: Bar, International, European, British
More restaurant details
Restaurant details
Good for: Special occasions, Families with children, Bar scene, Business meetings, Large groups
Dining options: Lunch, Brunch, Dinner, Breakfast, Drinks, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible, Wine and Beer
Neighborhood: City of London
Description: Escape to a bar & restaurant that wants you to stay, linger, explore & quite simply drift... A sanctuary in the heart of the city, the drift brims with quirky collectibles, hidden alcoves, a mixology table & fine dining nook, whilst offering a seasonal menu & innovative cocktails. Open for breakfast, brunch, lunch, dinner & drinks, the drift can meet your needs any time of the day. Quirky cocktails & a wide selection of wines sit alongside a carefully crafted seasonal menu, whilst music & a late license until the early hours on thursday & friday make the drift the perfect place to start & end the party
Herts
Level Contributor
28 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Not enough staff”
3 of 5 bubbles Reviewed July 4, 2014

Had a reservation here last night for 4 of us. The food was okay and fairly priced, however there was clearly not enough staff to serve the many diners. I felt so sorry for our waiter as he was rushed off his feet all night. What amazes me is they tell you on arrival that the table is only available for 2 hours but then you wait for ages and try to attract someone's attention to have plates cleared etc and order dessert. Whoever runs this place needs to review their resources. We looked around this large room that was heaving and there was only 2 people waiting on all of them. Awful treatment of staff resulting in poor service for customers. Sort it out Mr big bucks!

Visited July 2014
Helpful?
2 Thank LMGHerts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wayne f, Guest Relations Manager at The Drift, responded to this review, September 9, 2014
Dear LMGHerts

It was with regret I read your comments regarding your visit to The Drift. We take all of our customers feedback seriously & investigate all thoroughly making amendments to service from the feedback we receive.

Here at The Drift we pride ourselves on giving all of our customers a great experience, with great food, cocktails & atmosphere, but it seems that on this occasion we did not demonstrate this.

Please rest assured that your feedback will be passed onto the General Manager, please contact me directly at Jennifer.Coates@drake-morgan.co.uk so that we can investigate the matter further.

Have a lovely day.

Warm Regards,
Jen Coates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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521 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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  • Spanish first
  • Any
English first
London
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“Great night”
5 of 5 bubbles Reviewed July 4, 2014 via mobile

Attended the venue with friends. Lovely venue smartly decorated. Had a table booked for 10. We were quickly shown to out table, raff were friendly attentive and service was quick. Food was nice and drinks reasonably priced. Will definitely go back again.

Helpful?
3 Thank Kemkem18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thedriftbar, Guest Relations Manager at The Drift, responded to this review, July 5, 2014
Dear Kemkem18,

I hope you are well and enjoying a lovely weekend.

Thank you ever so much for your kind words - what a lovely review to read.

I'm glad we tick your boxes, hopefully we shall see you at The Drift again soon.... perhaps to try one of our scrummy cocktails (the bar men design a new one every day!)

Warm Regards,
Jen Coates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Super bar”
5 of 5 bubbles Reviewed July 1, 2014

We go to the drift on a regular basis after work (and sometimes during work) for beers and food.
The food is excellent and it is a great atmosphere to relax.
We are currently in the process of organising work networking events there on a monthly basis, which the staff have been more than accommodating with.
First class bar, great location with top staff.
Special note for Kevin who is a great barman, not sure why he swapped california for London though.
Recommended!!

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thedriftbar, Guest Relations Manager at The Drift, responded to this review, July 5, 2014
Good Afternoon Anthony H,

....and what a lovely one it is too - made even better by reading your review!

I will be sure to let Kevin know of your special shout out - he clearly came here for the weather I think!

We look forward to seeing you on a regular basis!

Have a lovely weekend.

Warm Regards,
Jen Coates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Great atmosphere”
5 of 5 bubbles Reviewed June 29, 2014

Often visit the Drift for after work drinks. Decor and environment is fantastic and provides for a unique experience in the city with the massive aquarium at your back. Drink selection is great, pricing seems to be in line with high London average. Downstairs area can get a bit (over)crowded, but you can always wander up to upstairs area which provides plenty of open space. Staff is stellar, always very friendly and helpful. Definitely not one to miss!

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thedriftbar, Guest Relations Manager at The Drift, responded to this review, July 1, 2014
Dear David J

I hope you are well.

'Staff is stellar' - what a great statement! Loved reading that this morning, thank you!

I am so pleased you enjoy popping into The Drift for drinks, perhaps you would consider dropping by for lunch one day.... you may be lucky enough to see the scuba diver (I kid you not!) cleaning out the fish tank!

Hopefully see you in the not so distant future.

Warm Regards,
Jen Coates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Good stuff”
5 of 5 bubbles Reviewed June 28, 2014

We visited the Drift for after work drinks and we had one of the best nights out. Great variation of beers and fast and prompt service. We had the honours to be served by the manager who was smiley and bubbly; exactly what you wanna see after a hard day's work. She knew her beers, I give her that. Definitely going back..

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank A J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thedriftbar, Guest Relations Manager at The Drift, responded to this review, July 1, 2014
Dear AJ,

I hope you are well.

What a lovely review to read this morning - we are so glad you liked the selection of beers, those behind the bar are certainly a fountain of knowledge and can always recommend a great bevvy or two to try!

Hopefully we shall see you in The Drift soon.

Warm Regards,
Jen Coates
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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