I booked this apartment for one night as was travelling up to London with my son to see Arsenal and the location was ideal. I originally spotted the apartments on Late Rooms but was a little confused with the wording for paying for a child to stay so booked direct with the apartments website instead. I then emailed the contact address to ask for booking confirmation as I had not received an email as stated. I didn't receive a response to several emails over a few days so decided to look at Trip Advisor reviews as I had relied on Late Rooms reviews when booking. I then became concerned as some reviews were talking about overbooking etc and seeing as we were arriving on a match day I wanted contact from the apartments. I eventually got an email confirmation on the Thursday.
I must admit I was a bit worried that all would not go to plan and arrived at the apartments with apprehension but the welcome was superb. I have stayed around London on several occassions and customer service can be quite abrupt but the reception here was excellent. I was told that my room would not be ready until 3pm but I received the key so was not overly concerned.I was allowed to leave my bag. On arrival back at the apartments at 7pm everything was ready for my arrival and we had an apartment upstairs. The stairs are narrow leading up to the apartment and could cause a problem if you had a suitcase or were elderly etc. The apartment itself was fantastic, beautifully presented and very clean, we were very impressed.
Overall, I would recommend this place and would be happy to stay again. I would have given 5 stars if communication before arrival was better and this could be an area the business needs to concentrate on. However, if you are a football fan the location is ideal and the apartments are great.
- Also Known As:
- Milestone Apartments London, England