I went went to the Brook Green Hotel pub yesterday evening and have never been so appalled and shocked by the level of rudeness of the staff.
I have never written a negative Tripadvisor comment in my life, however, the way we were treated was simply unacceptable.
We bought a last drink of rounds upon being informed that the pub was doing last calls. One of the bar tenders/waiters advised that we would have plenty of time to finish our drink and wouldn’t have to before 00:30, hence why we decided to stay for another round. At 00:10 a different waiter came up to us telling us that we had to leave now even though our glasses were still entirely full. The discussion continued for quite some time, only to escalate with a waitress/hotel receptionist to get involved, telling us that she had better things to do than treat us PRINCESSES and wanted to go home!
We asked to speak with the manager who couldn’t have been more indifferent about the situation and the way we’d been treated, although I question whether he was actually the manager.
I have worked as a bar tender and waitress myself and have never in my entirely life experienced such appalling customer service, the staff is rude, unhelpful and unprofessional! We’re local to the area but I can say with certainty that we and all of our friends will not be returning!
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