We had booked a special with this hotel which included 'champagne on arrival, free breakfast and 10% discount on shopping at Westfields'
On arrival my partner was asked for the card that he had booked with. He produced this card but didn't know his PIN number for it. He didn't think it would be needed as the room had been fully paid for at time of booking. The man on reception didn't seem to understand that my partner couldn't pull a PIN number out of a hat. However, after some confusion reception said that they could cancel the original transaction and we could pay with an alternative card.
There was no Champagne offered or the VIP discount voucher,but these were both provided to us once I asked for them. It wasn't a good start.
The hotel itself is apparently a 2* but in our opinion is worth much more. The rooms are spotlessly clean and bright. The beds and bedding are very comfortable. The breakfast buffet choice is good and fresh. The staff are friendly and polite and try to be helpful.
The location is ideal for Westfields which is only a short walk away. Our stay was ideal for the concert we were going to at the Olympic park.
Overall this was a pleasant stay and we would recommend, but make sure you take the card you booked with and know the PIN number!
- Official Description (provided by the hotel):
- Centrally located in East London, the newly refurbished Ibis London Stratford is minutes away from Stratford station and offers easy access to Canary Wharf, ExCel centre, the O2 and Central London (20 min by tube).The modern rooms are all equipped with air cooling and flat screen TV. Guests will appreciate the popular broadband package offer and the 24-hour bar and snack menu. ... more less
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- Also Known As:
- Ibis London Stratford Hotel London
- Hotel Ibis London
- Accor London Stratford
- Ibis London Stratford England