Visited for the first time last week, having booked online. No record on one piece of paper of my be booking, but eventually found on another. I asked if my guest had arrived. No, I was told. On sitting down, I checked my phone and saw the poor thing was wandering around outside having been told I had no reservation. Hopeless. And when challenged about this not especially apologetic either. Food was perfectly good, the setting is gorgeous and it's a convenient location. But sharpen up your act, guys. Really.
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