I went to Brown's, the branch in Leicester square on Saturday afternoon. As we just wanted a coffee we sat in the bar area. We order 2 lattes and when they didn't arrive after 10 minutes, we asked the barman where our coffees were. To this he answered "you've only been waiting for 10 minutes, you could end up waiting half an hour!!"....I am not sure in what world of hospitality this is the correct answer to give to a guest!
When our coffees came they were worse than the ones you get out of instant coffee machines. When we told the barman our coffees were disgusting he just shrugged and told us "shall I just take them away then?"
After this we left and I do not intend on stepping into another Brown's and I will definitely not let anyone else I know go there!
There's so many other places with far better service and more courteous staff than this. Brown's management seems to be allowing their service to go down hill at a very fast pace!!!
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