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“Golden Wedding Anniversary - 50 Years On” 5 of 5 stars
Review of The Grosvenor Hotel

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The Grosvenor Hotel
Ranked #193 of 1,072 Hotels in London
Certificate of Excellence
Yateley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Golden Wedding Anniversary - 50 Years On”
5 of 5 stars Reviewed July 29, 2014

I don't normally comment on these sorts of sites, however I feel compelled to acknowledge the outstanding customer care I experience from Jackie Small (Relationship Manager) in booking my Mother & Fathers Wedding Anniversary. They stayed 50 years ago at The Grosvenor on their Wedding night and wanted to re visit this special Hotel. The staff treated them impeccably and they truly had a memorable experience with fantastic Executive Room, Access to Club Lounge etc. They felt like Royalty! Thankyou...

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank Dean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review, August 4, 2014
Dear Reviewer,
Thanks for your post. I was thrilled to read your feedback and know that Jackie will really appreciate the personal mention. Here at The Grosvenor we will always do our very best to make sure all of our guests have a truly memorable experience and it was a pleasure to welcome your parents back after 50 years to celebrate such a special occasion. We hope they will return soon and we get the opportunity to welcome you to stay with us as well.
With kind regards, Ian
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3,184 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Covington, Washington
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 29, 2014 via mobile

The hotel is in a great location to visit most of the major sites in central London. It's only a couple minutes walk from Victoria Station in the Underground train network.

From that station you can take the Circle or District lines to the Tower of London or Westminster (the same stop for the London Eye) or the Victoria line up to Kennsington.

The included breakfasts are well presented with the usual fare and some surprises as well. The staff is very friendly and "politely eager" to help.

The rooms were well tended to and the building itself had a classic feel with the typical expected comforts.

Stayed July 2014
Helpful?
Thank Brianpack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review, August 4, 2014
Dear Reviewer,
Thanks for your post. We do have a great location here at Victoria centrally located with travel links right on our doorstep. Thank you for your comments regarding our friendly team here at The Grosvenor and we hope you’ll visit us again soon.
With kind regards, Ian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed July 28, 2014

This review is very overdue...my husband and I stayed at the Grosvenor in August 2013 for 6 nights. Upon our very late arrival, we were greeted with a smile. Once checked in, we went to the Reunion Bar for a nightcap, very cute and conveniently located just off the lobby. In fact, you can look into Victoria Station and people watch while sitting in the Bar. Our room was very well appointed and had a nice bathroom. Everything was very clean. The room was a tad small, but this is London after all. The only thing that could have been improved was the air conditioning. Didn't work well at all. Lovely hotel, great, helpful staff, convenient spot to stay. The daily breakfast was great as well. Highly recommend!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review, August 4, 2014
Dear Reviewer,
Thanks for your post and for highly recommending us. Our Reunion Bar is a popular venue to sit and watch the world go by and offers an extensive cocktail menu. The team and I here at The Grosvenor really appreciate your comments about our lovely hotel and look forward to welcoming you back in the near future.
With kind regards, Ian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 28, 2014 via mobile

A really nice place to be. A little extravagance is nice now and then. Treat yourself. Nice atmosphere. Excellent service. Beautiful room. Location is very good too. Staff can't do enough to help and assist.

Stayed July 2014, traveled as a couple
Helpful?
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review, August 4, 2014
Dear Reviewer,
Thanks for your excellent post. My team and I here at The Grosvenor look forward to welcoming you back for another treat soon.
With kind regards, Ian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed July 28, 2014

Just back from a fantastic weekend at The Grosvenor. The hotel itself is located with direct access to and from Victoria Train Station concourse which provides numerous transport opportunities into London using trains and Underground connections. The reception area itself was very ornate with chandeliers, high quality carpets and marble. Upon checking in, we were upgraded to an executive room on the 7th floor which was spacious, modern and offered good views in the direction of Buckingham Palace. The bed was huge and the room was fitted with modern amenities such as a Bose Bluetooth speaker and flat screen TV with a good choice of channels. We were also presented with a snack hamper and wine which was in the room when we arrived. The room was light and airy, made possible by the skylights in the ceiling. The bathroom was again modern and consisted of a large shower cubicle with rainfall shower, his and hers sinks and a large roll top bath. High quality toiletries were also provided, as were bathrobes and slippers. Being in an executive room gave us access to the executive lounge on the second floor which gave us the chance to have drinks - including alcohol - and snacks whenever we wanted and also use the lounge for breakfast. This was fantastic as it gave us a little escape from the crowds and bit of exclusivity. Service in the lounge was friendly and efficient and we were brought drinks as soon as we entered. The breakfast choice was great with a variety of cooked items, continental meats and cheese, fresh fruit, cereals, pastries and freshly squeezed juice. Other items were available by asking the attentive staff who brought these to us quickly.
Whilst there, we also had drinks in the Reunion Bar which we would highly recommend for the high quality of the cocktails and the welcoming staff. We were shown to a table which had a view onto the concourse at Victoria and which was ideal for people watching. Following two rounds of drinks, we ate in the Grand Imperial Chinese restaurant which is also located within the hotel. Again, staff were attentive from entering and we enjoyed a very enjoyable meal, opting for one of the four set menus on offer as well as a glass of champagne. The quality of the food was excellent and the service was a good balance of efficiency without being over the top. A la carte options options were also available from the menu but we found our choice to give us a good sample of Chinese cuisine.
Free WiFi was also available in the hotel which is something that even smaller, cheaper chain hotels cannot yet manage to do.
All in all, our stay at The Grosvenor was very enjoyable and offers luxury in the centre of London, friendly and attentive staff as well as the option of dining venues within the hotel. We would definitely return here should we be in London again.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank matth2715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review, August 4, 2014
Dear Reviewer,
Thanks for taking the time to post such a detailed review about your recent stay with us, it is really appreciated. Our key position here at Victoria allows for convenient and unrivalled access to the capital with the mainline railway, Victoria bus terminal and underground connections just a few steps away. We are very proud of the recent refurbishment works here at The Grosvenor and have invested £20 million carefully restoring the hotel to reflect the grandeur and opulence of the Victorian era with a contemporary modern twist. All of our rooms are equipped with Bose docking stations, flat screen TVs and complimentary WiFi along with other amenities to further enhance our guests stay. Our Executive rooms are perfect for both special occasions and business with extra space and seating in the rooms as well as Penhaligon toiletries allowing for that extra touch of luxury. Our Executive Lounge offers complimentary drinks and canapés in the evening and breakfast the following morning. I really enjoyed reading your compliments about our attentive team and they will certainly be shared, with a special mention to our Reunion and Food & Beverage departments. Your comments regarding The Grand Imperial are also very much appreciated. The team and I hope to welcome you back to The Grosvenor for another wonderful stay.

With kind regards, Ian
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Aberdeen, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 28, 2014

The staff at The Grosvenor are so friendly and helpful. I had requested an early check in, and had been told they couldn't guarantee anything. We arrived at the hotel at 09:30 on Friday to leave our bags and explore the city further, we were amazed to find 2 rooms ready for us.

The hotel is immaculate, nothing at all is too much trouble, the staff are polite and helpful. The beds are comfortable, choice of pillows.

This hotel may be next to a major rail station, but you have no idea of that from inside the hotel.

Grosvenor for me for all future trips to London. The location takes some beating.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
2 Thank HBBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review, August 4, 2014
Dear Reviewer,
Thanks for your post. Our team will always do their very best to accommodate our guests needs and requirements whether it is for an early check in, alternative pillow or recommendations of what to discover in London along with any other requests. We do hope to welcome you back to The Grosvenor when you are next in town.
With kind regards, Ian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bournemouth
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 27, 2014

my friend came over from America and i wanted to spoil us, without breaking the bank !! we were blown away, the beds so comfy, and all so clean, the food amazing and the staff very attentive, i will be back, we felt like royalty here and being in the middle of london, i didnt hear a thing at night and slept like a baby !! cant say enough about this place !!! AWESOME .

Room Tip: go for it !!!
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
3 Thank Trevor n Chriss... G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review, July 30, 2014
Dear Reviewer,
Thanks for your wonderful post. I’m delighted you enjoyed being spoilt during your stay with us. My team and I look forward to welcoming you back to The Grosvenor Hotel very soon.
With kind regards, Ian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Grosvenor Hotel

Property: The Grosvenor Hotel
Address: 101 Buckingham Palace Road, London SW1W 0SJ, England
Phone Number:
Location: United Kingdom > England > London > Pimlico
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#105 Family Hotel in London
#110 Romantic Hotel in London
#148 Business Hotel in London
#148 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Grosvenor Hotel 4*
Number of rooms: 345
Reservation Options:
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Also Known As:
The Grosvenor, London Hotel London
Grosvenor Hotel London
Thistle Victoria
The Grosvenor Hotel London, England

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