London hotels are sold out so got stuck with this place. The rooms are actually quite nice, having been renovated not too long ago, but the rest of the experience of day 1 here has been comical to say the least.
Had pre-booked the previous night as I was flying in early morning. Check-in lady was quite clueless - even her colleague was also rolling his eyes from behind. Got a room on the 1st floor overlooking an absolutely filthy rooftop of the building next door. Felt like I had a window into a garbage dump. For £450+ a night, one would have thought a better room would have been made available. Decided to upgrade to an exec room for an additional £30 and thankfully got another very nice room which had a much better view.
Then my mobile went dead so had to use the hotel phone. Turns out they hadn't swiped my credit card for additional expenses so I couldn't make the call until I went to the reception to authorize the card again. Some cajoling led to a waiver of the requirement to walk down to the lobby in my PJs and the call was made. Later the same issue arose when room service was ordered - "Sir, you have to pay cash as your card has not been charged for guaranteeing additional charges or you have to go down to the lobby". Another call to the reception explaining the absurdity of the situation was made and they agreed to let me sign the bill.
Left for meetings and put on the service-the-room sign, only to come back a few hours later to find that it hadn't been serviced. And another call to the reception and a meaningless apology later, I left the room for other meetings. 4 hours later, back in the room and still no service. Yes, yet another call was made and the cleaning ladies finally come to tidy up the room. I prefer to reuse towels but today I didn't so I had put it on the floor for washing, only to find that it was folded and put back on the rack (rarely do hotels leave towels for reusing back on the rack, but this hotel seems to have it backwards). And then I find a hand towel and shower gel bottles in the sink. Not entirely sure why they would leave them there.
I'm just laughing now. It seems there isn't anyone actually running this hotel. Staff just land up every morning and do whatever they think needs to be done. They are very sweet but I don't think there's a plan here.
Note to self - if this is the only hotel that's available in London on future business trips, cancel the trip.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Orbitz, Booking.com, Cheap Tickets, Agoda, Priceline, TripOnline SA, Cancelon, getaroom.com, Hotwire, HotelQuickly and Evoline ltd so you can book your The Grosvenor Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Grosvenor, London Hotel London
- Grosvenor Hotel London
- Thistle Victoria
- The Grosvenor Hotel London, England