I stayed at the Grosvenor for 3 nights. It's a nice looking hotel and the room was adequate, while expensive. This was a working holiday and I spent a good deal of time in the room. There is however one "minor" niggle that makes it unsuitable for those who need to get work done -- the internet connection is atrocious. I walked around the hotel with my laptop and was unable to find a spot where I'd get a consistent, strong signal. In my room, I only ever had one bar on the wireless meter, which meant my sessions were constantly disconnected, wasting literally hours of my time. This to me is unacceptable when the hotel is charging GBP10/day for wi-fi. I mentioned it at check-out and the girl blamed BT, saying she used them at home and had similar problems. Setting aside for a moment that her assertion made no sense, they might consider that I don't actually care just *whose* fault it is. What I do care about is that I did not receive the service I paid for. I was not going to argue with them over 20 or 30 pounds and they showed no inclination of wanting to make things right. No, it's far easier for me to just scratch this place off my list for good. Note to management: THIS IS 2012. Internet access is NOT a luxury; it is a UTILITY. You may as well have given me a room without running water or electricity.
On the bright side, the room contained a refrigerator, which is a nice extra. However, on leafing through their "guest services" book, I saw under "Food" - "It is not permitted to bring food into the hotel." Oh, that's right! Because they have their pretentious "brasserie" and they want to force you to go there after already charging an arm and a leg for the room! I ignored the rule and brought food from Sainsbury's and nobody said anything at least.
I can't imagine a set of circumstances that would compel me to ever stay here again.
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- Also Known As:
- The Grosvenor, London Hotel London
- Grosvenor Hotel London
- Thistle Victoria
- The Grosvenor Hotel London, England