An apparently newly refurbished room had a malfunctioning TV loudspeaker, both overhead showers not working and a bathroom fan stuck in the on position overnight.
As my company was paying, I decided to put up with those things.
But not wanting to eat in the restuarant left slim pickings from the few choices on offer with room service, which includes a rip off rate for a meal which must include a drink. I didn't want a drink but had to have orange juice anyway.
The food came fifteen minutes later than promised, was luke warm and guess what - no orange juice, nor the glass of ice I ordered.
When I complained, they took off the tray charge, so I paid 23 GBP for tepid sausages and mash and a stingy side dish of vegetables. I didn't have the time to argue as I was running late - because complaining takes time.
I hate it when posh, expensive hotels limit your choices and then don't deliver on what they demand you have! Shan't recommend this place to anyone!
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- Also Known As:
- The Grosvenor, London Hotel London
- Grosvenor Hotel London
- Thistle Victoria
- The Grosvenor Hotel London, England