We arrived at 10 o'clock, so we put our luggage in the luggage room. I took some money and put the rest back in the bag. When we got our luggage at 2 o'clock and checked in, the money (and the enveloppe) was completely gone when we settled in our room. We checked our luggage 3 times before going to the reception to complain about this. The reception and the concierge were of no help whatsoever, they just kept on saying "it isn't possible anything got stolen from the luggage room, since they knew the "guards" personally", so it had to be our own fault. Obviously, we were very upset about being waved away like that. Eventually, we filed a complaint against the hotel, but we aren't expecting any response since there is no way of proving the money got stolen whilst being in the luggage room with that poor excuse of a guard...
I don't recommend anyone to stay in this hotel!
- Official Description (provided by the hotel):
- A unique and lively hotel with unparalleled facilities and direct London Underground link with Heathrow Airport. The Royal National offers a variety of drinking and dining options including a pizzeria, carvery, pub, bar and a coffee shop. ... more less
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- Also Known As:
- Royal National London
- Hotel Royal National
- Hotel National Royal
- National Hotel London
- Royal National Hotel London, England