Please any client, don't expect as you have booked a room you will have one! I had an email from the manager the night before I arrived explaining there was a problem with my room but I would be accomodated over the road at a sister hotel. Fine, now you have to bear in mind that I was there for the World Travel Market! My boss is the owner of a very high level property in Portugal! So, My boss checked in the morning I had a room, all confirmed. I was staying there! I was taking my case across London and wanted a base. So we arrived at the hotel at approx 11.30 with no room for me! I had been reserved a room in Heston ( Heathrow). So imagine how happy I was to be put in a taxi ( at their cost) to be taken West when I had to be going East in the morning! The hotel at Heathrow is new and the bed is to die for and could not recommend highly enough. However I did have to return to to the Grand Royale the following evening! All the jokes became a reality with well you will probably have my cupboard from the Director of Sales!
It really makes me feel shame for this level of accomodation in the UK. I was lucky to be sent to thieir Heathrow hotel as it was lovely. But not good when I was at a show in East London! This hotel was horrific! The customer service was awful and the bed was so hard I could't sleep. If you book an executive single be prepared for just that! You will have a very hard bed, and will just have room to go to the bathroom have a desk and slide onto bed! Please don't judge London by the standards at this hotel! It makes me ashamed to be a Londoner!
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- Also Known As:
- Grand Royale London Hyde Park Hotel London
- Shaftesbury London Hyde Park
- Grand Royale London Hyde Park England