Me and my girlfriend decided to go see London for our anniversary and all was going well, prices were high as we expected however the word I would use to rate this hotel would be 'rip off', not only was it nothing as the pictures seem but the staff are just as unhelpful.
All seems well when you are welcomed but it all ends there as the polite and rather helpful bus boy shows you to your room, nice guy in all fairness, but the room itself is an absolute joke. Shoe box doesn't begin to describe the sizes of all the rooms. I asked for a deluxe room as it was stated it was slightly bigger than the other rooms, complete and utter crap! Unless you literally spend 300/400 a night for the largest room they offer the room are pathetic to say the least, as some of the pictures others have posted. I literally was about to hit the roof after seeing the decimal they called our room. I went straight downstairs to the desk with our bags and asked them exactly what type of room they placed us in, after checking on the computer it turns out it was the type of room I asked for, the one they refer to as the deluxe room is a ridiculous size to say the least. I asked if there is anything they could do to move us around to something with even a little more space, politely they moved us to a club room which was the other type of normal room they offer. After seeing the room I had had given up on this hotel, I accepted that I had booked one of, if not the worst hotel I have ever stayed in.
The room itself was rather nicely designed but the only reason I accepted it was due to the slight extension to the room toward the back of the hotel so if you don't want a small room with a view of across the street you have to settle with looking at the disgusting car park that lay behind. The only thing stopping me from giving this place a 1 out of 5 is the fact the way the room looked, simple and clean cut. That were the complements ended, I cant stress enough how pointless the bathrooms are as you are non stop close to cracking your head open on the sink when stand up from the toilet. After a bath or shower you'll be lucky to stand up straight without knocking your elbow or knee off of the toilet or sink. The bed is way too rock solid for any type of sleeper but I suppose the hotel would explain this as the beds needing to last a long time.
Avoid this hotel at all cost, do not be fooled into any offer they may even have. It literally almost ruined my visit hadn't it been for my mrs keeping my mood up when we where out and about.
It would have been a lot worse had the hotel not given me my money back after charging me twice for the stay....horrible experience trying to chase them up for a mistake THEY made!
The staff themselves are dreadful, it was so hard to explain anything to some of the staff as their english wasn't the best and they didn't seem to want to help you in anyway other than when it came to check out and pay......honestly the only person in that building who was remotely helpful was the young lad who carried out bags to the room who was probably only working there part time.
Final words.....Do Not Stay Here!
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- Also Known As:
- Grand Royale London Hyde Park Hotel London
- Shaftesbury London Hyde Park
- Grand Royale London Hyde Park England