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“A Real Jewel” 5 of 5 bubbles
Review of London City Suites By Montcalm

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London City Suites By Montcalm
Ranked #351 of 1,086 Hotels in London
Certificate of Excellence
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A Real Jewel”
5 of 5 bubbles Reviewed April 27, 2014 via mobile

Stayed there for one night, located about 10 - 12 minutes from St Paul's, a wonderful experience, really fantastic service, lovely "older" residence beautifully updated. Streets ahead of typical chain hotels in same location. Nice restaurants (2) and British style pub attached. An excellent alternative to a typical hotel experience. Very helpful and attentive staff.

Stayed April 2014, traveled on business
Helpful?
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
altmon, General Manager at London City Suites By Montcalm, responded to this review, April 29, 2014
Dear Michael

I am delighted to learn you had a wonderful stay with us; thank you for sharing your positive
thoughts.

Our team here at the Montcalm London City consistently makes every effort to provide an excellent service to all our guests.

I am sure that your recent visit will encourage you further to stay with us on the regular basis.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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359 reviews from our community

Traveler rating
    203
    105
    34
    12
    5
See reviews for
31
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 23, 2014

Ideally located for access to Shoreditch or Tower Bridge and the perfect retreat for a trip to the Theatre (the Barbican 20mtrs away). I would thoroughly recommend this luxurious hotel in London's best area! The 'coziness' of the rooms (due to space premiums in London) is offset by wonderfully attentive staff and excellent decor. I will be back...!

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Murrayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
altmon, General Manager at London City Suites By Montcalm, responded to this review, April 29, 2014
Dear Guest

Thank you for your lovely thoughts about the hotel and team. We are delighted to hear you are already planning to come back.

The location of the hotel is very convenient.The Montcalm London City is located just next to the Barbican Arts Centre and lies between the Barbican and the Moorgate tube stations, both just minutes of walking distance, with excellent connection to central London and all major attractions. The Liverpool station also presents excellent connections with the underground network and offers a wide connection with the national rail service, including the Stansted Express.

We can’t wait to welcome you back to the Montcalm London City.

Kind regards,
Sabine Altschaeffl
Cluster General Manager
Montcalm Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
1 review
5 of 5 bubbles Reviewed March 7, 2014

Only missing thing in this hotel is the professionality of the staff in the continental breakfast place. Good food, nothing missing.....except you will have your toast 10 min before the coffee....you will not get water until you leave. Pity on such a nice hotel to have some few waiters pulling down the total otherwise spotless experience.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lorenzo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
altmon, General Manager at London City Suites By Montcalm, responded to this review, March 8, 2014
Dear Lorenzo,

Thank you so much for taking the time to leave this review.

I was delighted to learn that you had such a great time with us here at the Montcalm London City. Our team strives very hard to ensure that each guest enjoys their stay with us.

We have certainly taken your comments, regarding your breakfast experience, on board and feedback has been given to our F&B Manager.

We do hope to be able to welcome you back in a near future.

Kind regards,

Sabine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk
Level Contributor
61 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed February 27, 2014 via mobile

I wrote a review a truthful review about my stay . The City Suite we stayed in was little more than a tiny bedroom with a small but perfectly formed bathroom. The bed was so high I had trouble getting on to it, though it was very comfortable once I had managed to climb in. The pillows were dreadfully uncomfortable and I am told we could have changed them.

However after writing this same review I had a call from one of the Deputy managers to discuss my disappointment and she offered to let me have a Club Room at a 'good' rate next time so that we could see what Montcalm can offer when we next stayed and that I should email her when I wanted a room. Which this week I did, only to find the reply came from reservations rather than her and the 'good rate' was the one I could get online direct. Which I refused......the whole point was to make up for the disappointment of the room and the very dull breakfast offered in the pub opposite. So frankly unless you are willing to pay £340.00 for a room I suggest you look elsewhere. I certainly won't be taken for a ride again.

Stayed December 2013, traveled on business
Helpful?
2 Thank TomsGrandma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
altmon, General Manager at London City Suites By Montcalm, responded to this review, March 24, 2014
Dear guest,
Thank you for taking the time to write a review in regards to your reservation process. All comments are taken to the heart as they help us improve our services and product.
I regret to learn that you felt the need to express your concerns this way.
Our team is always willing to help our guests to receive their preferred room type or in this case give some special attention to the rate would a request be placed in advanced.
In regards to the rooms, we have a large choice of room types and cater for all preferences.
Our breakfast is up to standards of 5* hotels and we only serve the freshest products of the day.
I do hope that you are gracious enough to give us another chance as we would love to welcome you back here at The Montcalm London City.

Kind regards,

Sabine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed February 23, 2014

The suits were closed at the time and I stayed in the main building. Given the category of the hotel the facilities and rooms are adequate. What makes the difference is that the hotel staff from reception to porters and cleaners are very helpful.

Room Tip: Given the building is a converted brewery, it is a bit of a maze and you may walk between floors. I...
See more room tips
  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JonB19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenSands, Hotel Manager at London City Suites By Montcalm, responded to this review, February 24, 2014
Dear Jon,

Thank you for taking your valuable time to share your feedback following your recent visit.

I was thrilled to read that you have enjoyed our services and our entire friendly team was helpful during your stay.

We are already looking forward to welcoming you back soon.

Kind regards
Steven
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level Contributor
104 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed January 28, 2014

Not enough words to describe this Excellent hotel. From arriving in a taxi and being welcomed outside hotel and helped with our bags in the door. Such friendly staff and fantastic service I have never experienced anywhere, and I have been to quite a few hotels around the world.
Amazing value and gorgeous decor in the reception continuing on to your rooms.
It is the little extra's that make such a difference. The TV being put on with calming music and notes and sweets on your pillow when you return from your adventures in the evening.
Have to say did get lost in hotel a couple of times, believe me we were not the only ones!!!
Didn't want to leave and will be returning some day, Barbican theatre is just around the corner with a cinema and shops and bars nearby. A very nice bar is attached to the hotel also.
No other hotel will compare to this one, i can assure you!!! loved it loved it!!!!

  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DoctorwhoFanatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenSands, Hotel Manager at London City Suites By Montcalm, responded to this review, February 23, 2014
Dear Guest,

I am delighted to learn you had a wonderful stay with us. It is always a great pleasure to receive positive feedback.

I am proud to say that our friendly and helpful team and extra touches in the room make every guest feel special and team strives to provide an enjoyable stay.

Thank you very much for sharing your lovely comments on this forum and recommending our property to other travellers.

I am sure that your recent visit will encourage you further to stay with us on the regular basis and we are looking forward to pamper you once again and make you feel like home.

Best wishes
Steven
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 31, 2013

We stayed here one Saturday in December. This hotel was excellent value for money. The service was exceptional. The location was excellent. The room was clean and tidy and there was even an ionic hairdryer in the room!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Trafra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenSands, Hotel Manager at London City Suites By Montcalm, responded to this review, January 8, 2014
Dear Trafra

We would like to thank you for your lovely comments and we are delighted to hear that we have won you over as one of our many returning guests, as this is our ultimate reward.

Our team here ensures that our guests receive just the best of service, with attention to detail and that special something that defines us who we are; as we are giving our best in every way to ensure our guests are leaving with delightful memories.

The Montcalm London City team is looking forward to welcoming you back in the near future.

Best Regards
Steven
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about London City Suites By Montcalm

Property: London City Suites By Montcalm
Address: 42-46 Chiswell Street, London EC1Y 4SB, England
Phone Number:
Location: United Kingdom > England > London > City of London
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#126 Romantic Hotel in London
#242 Business Hotel in London
#250 Luxury Hotel in London
#340 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — London City Suites By Montcalm 4.5*
Number of rooms: 55
Reservation Options:
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Also Known As:
London City Suites By Montcalm Hotel London
London City Suites By Montcalm England

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