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“Not the hotel we booked - disappointing”

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Grange White Hall Hotel
Ranked #596 of 1,069 Hotels in London
York, United Kingdom
Level 4 Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Not the hotel we booked - disappointing”
Reviewed August 1, 2011

Firstly, as another reviewer has stated, we were not booked into this hotel. We had booked the Bloom's Townhouse through "Show and Stay", but upon check in we were told we would be staying at Grange White Hall next door. We were very surprised as we had used tripadvisor to research the hotel we wanted!

The reception was quite nice so we thought it would be ok. The room however, looked nothing like the rooms at the Blooms (the main reason we had booked). It was extremely small - you could literally just walk around the bed. The desk had a chair that you couldn't pull out to sit on because of the bed! The bathroom was very small and a bit tatty (but the shower was hot and there were plenty of towels). There was no air con and we had to sleep with the fan on and window open for part of the night as it was very hot. Our room was on the second floor, at the back, and we didn't hear any noise at all. We slept fairly well (apart fom the fact that the bed was the smallest double I've ever seen!).

Breakfast was included, which was continental buffet style. It was ok - we had rolls, croissants, toast, cheese, turkey, eggs, fruit, yoghurt, cereal, juice and coffee. We were astonished that it was £17.95 pp - even by London prices this is extortionate! We only saw one person uprade to the full english for an extra £6 so can't really comment on it. We only had to wait about 5 mins to be seated so could have been worse. If your breakfast isn't included you can get 2 full English breakfasts 5 mins away at Cafe Rouge for £10!

Good things about this hotel are:
*They keep your case even after check out if you are getting a late train like we were.
*Location was great - right near the British museum and about 5 mins walk to the Dominion theatre.

Bad things about his hotel:
*Very small rooms
*Very small bed
*No air con
*Expensive continental breakfast

Overall, we would not stay here again - but seing as we weren't supposed to stay here to start with I guess that's to be expected!

Room Tip: Get a room at the back to avoid thestreet noise
See more room tips
  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank TheHappyCamper1941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Derby, England
Level 5 Contributor
57 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed July 31, 2011

We stayed at the hotel for two nights on our weekend theatre trip to London.
We booked the hotel next door - Grange Blooms Hotel. Upon arrival we were told that we had been upgraded to the hotel next door The Grange White Hall Hotel. When we got into the hotel the first impression of the hotel was good. We arrived around 12.45pm and were told we could not check in until 3pm but they would store our bag while we went out.
Check in was fast and the reception staff very friendly. Our bag was delivered to our room. Our room was on the first floor and overlooked the street (room 104). The room was clean but very small. There was a double bed with two small bedside cabinets, a very small wardrobe to hold around six items of clothing and room for a couple of pairs of shoes at the bottom of the wardrobe. The room was very thin at the opposite end to the bed and had a small table with a tv. The tv was a flat screen but was awful. Unless you stood right in front of the tv the remote did not work. There was a small set of drawers, with three drawers in. The only room to walk around in the room was around the bed.
The bathroom was again very small and contained a bath with a shower over it. the bathroom was clean.
The bed was very uncomforable and was very small, there was no room to move, the pillows were also very uncomfortable. If this hotel was an upgrade, I dread to think what the other hotel was like!!
The room was very noisy, we were woken several times throughout the night by people outside shouting and singing on their way home from bars & clubs. We were then woken a 7am both mornings by the Council bin lorry which seemed to stop right outside the hotel and went on for around 10 - 15 minutes.
Our room rate included breakfast, when booking we did not know if it was english or continental breakfast. We were told at check in that our rate included continental breakfast and if we wanted English breakfast we would have to pay £6 each to upgrade. the continental breakfast was fairly poor. There was a choice of about three different cereals, one variety of Yogurt & about three pastries. You could also have toast and jam. We decided on the first morning to pay for the English brekfast but wish we had not bothered. You got one rasher of bacon which was pretty much raw even though we asked for it well done, two fried egg, two sausages and a very small spoon of baked beans. We did also have the option of mushrooms and a tomato but passed on this. We also asked for toast with breakfast but this was delivered to our table a good 3 or 4 minutes before the cooked breakfast so had gone cold by the time the breakfast was delivered. We managed to get a table straight away but the room was very small and got busy very quick and people looked like they were having to wait around for a table. There was no room to move at the table as the tables were on top of each other.
The only positive for this hotel was the location, it was a few minutes away from Russell Square. The walk from St Pancras station was around 15 minutes and around a 10 minute walk to Oxford Street.
We got the hotel for a good rate but will never stay here again. We left feeling so tired due to the lack of sleep over the two nights. We have stayed at a few different hotel in London and they were so much better compared to this hotel. We wish we had returned to one of these hotel for this weekend and paid a little bit more.

Stayed July 2011, traveled as a couple
Helpful?
1 Thank Rach_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these London hotels

Isle of Man
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed July 29, 2011

I notice that this hotel has attracted quite a few negative reviews especially regarding service lately, and that's a shame. The hospitality industry pays notoriously low wages, and I think sometimes that is reflected in the quality of service received. London hotels seem to get away with this more than most, because demand for accommodation is always high, so maybe they think they can afford to let standards slide? But I digress...

I stayed at the Grange White Hall Hotel for a weekend in June with two friends: we were celebrating our joint half-a-century. For me, it made a perfectly adequate base from which we could walk to the West End and Oxford Street. Our rooms on the third floor were comfortable and furnished with dark wood, and good quality soft furnishings in soothing neutral tones, I think we were in executive doubles, so perhaps we had more space than some.

The bathrooms were clean, and water pressure in the shower was surprisingly powerful, given the age of the building and the fact we were on the top floor. Like other reviewers, I missed somewhere to hang towels/robes in the bathroom. I would also echo the comments about the dining room being too small, so there were people waiting in the lobby to be seated for breakfast.

We found the bar staff to be friendly and helpful, and the bar meals were tasty, generous and well-presented. A big shout-out to the trainee assistant manager concierge, whose name I'm ashamed to say I can't recall. He was unfailingly smiley and enthusiastic, and whereas we wondered whether he was working on commission for tickets, etc, it transpired that we paid no more for our tours than at other agencies, but had the convenience of getting tickets at our hotel. He was a great ambassador for the Grange group and worked long hours.

The other staff we encountered were also mostly young and Eastern European, but I find that as a general rule a smile, appreciative comments if service is good, and appropriate tipping goes a long way to ensuring an enjoyable stay and staff who will go the extra mile. It's not rocket science! Ok, the hotel is advertised as 4* which is probably being generous, but it stood up well to similar hotels I have stayed at in London.

Stay here if you are looking for a nice, quiet location, close to the British Museum and not far from theatre-land. The Georgian terrace is smart, and has green space behind which is a bonus. There seems to be a good selection of restaurants and bars in the surrounding streets if you don't want to venture too far.

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Manxmog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 27, 2011

had 2 night stay in this hotel- location fantastic- staff very efficient- breakfast was realy good but expensive if not included in yr booking- rooms clean but the floor creaked - every time we walked it was realy bad-could not go bathroom at night without waking others in room up-bathrooms very clean and shower nice and hot-dark furniture in rooms - could have done with a good clean but was ok-had room on front of hotel and was nice to have windows open and it was not that noisy- but then again this is london- if you want quiet you need to go to the country-would i stay again??? maybe but i tend to like hotels a bit more modern-so may try somewhere else-would give it 3 stars but not 4 x x

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank kathnjohn28-510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 27, 2011

The hotel is yards from the tower hill tube station with good links to everywhere. We got a free upgrade to executive. The room was huge...however the bathroom was tiny. Certain aspects of the room are showing their age and need a bit of attention but overall nice with a king size bed.
Breakfast was a bit of a shambles.plenty of choice on the continental breakfast but the service of drinks was slowwwwwww. I had to ask three times for coffee. The waitress kept walking past to serve others but ignored us. On the second morning we got a cooked breakfast at no extra charge although we were told it was £8 extra. The hotplates were there so we helped ourselves, no one said anything. Again we had to ask several times for coffee.
All in all a good hotel at a good price. The only thing that let them down was the fact that ALL the staff were eastern european. Not one english member.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulcbaillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spalding, United Kingdom
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 11, 2011

Stayed there 8th and 9th July, found the room tiny but clean, had a room at the back over looking garden area so it was nice and quiet.. never had food there so can not comment but staff friendly, although we had a cab ordered for the Saturday night and when I quieried why it was late I was informed they had rang and cancelled it but no one told me so the conceige had to go and find one for me!
Over all we found it a great experiance and will use it again

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank get-around62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tyne and wear united kingdom
Level 6 Contributor
109 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed June 25, 2011

I like staying here, it's one of the last remaining Georgian terraces in London.
Rooms are really smart and comfortable.
I had a room overlooking the back garden again and the only downside is the lack of air con. If you open the window there is disturbance from people drinking/socialising in the back areas. Lovely breakfast and service.
I was running a business meeting and I found the conference staff to be excellent in all respects. Well done.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank thequiettraveller52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grange White Hall Hotel

Property: Grange White Hall Hotel
Address: 2-5 Montague Street | Russell Square, London WC1B 5BP, England
Phone Number:
Location: United Kingdom > England > London > Bloomsbury
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#349 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grange White Hall Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
Traditional Hotel housed within an Edwardian-style building dating from 1800. ... more   less 
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Also Known As:
Grange White Hall London
Hotel Grange White Hall
Grange White Hall Hotel London, England

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