We should have know what was to come when the door was locked when we tried to get in and it was then opened by a 6/7 year old boy. After checking in , we were told to go to the lift and press minus one. Our basement room was on the same level as the dining room (more about that later) It smelt like most basements (bad-damp)and with the room being very small, and the keypad on the safe hanging off (it was attached with a shoelace) we asked to be transferred to another better room. We were told the other rooms were smaller and they were full anyway !! When asked about the safe, we were told to give any valuables to them for safekeeping -- Yeah right!
Asking for an extra pillow got me a black look from the surly, couldn't give a [--] receptionist (more on him later) The VERY BASIC continental breakfast was between 7.30 and 9.30. This was ok although the non english speaking staff had a problen when requesting strong tea. We had usually gone by about 9.15 but on the last day we lingered over the last of our drinks till 9.30. First the staff made it clear we HAD TO GO. When I protested that I was just finishing up my tea, he got the surly receptionist *who could speak English) to come and 'talk .to us. After the talking escalated into shouting he walked to the door and switched all the lights off leaving everyone in the dark!! When we got up to go, the other guests told me to "get used to it" I dont think so. As I said luckily it was our last day anyway, and on our way out the surly guy was back behind reception. I asked to speak to the manager but he told me HE WAS THE MANAGER!! After having another heated conversation regarding, treatment of guests, attitude etc I said why dont you just throw the guests out bodily and he replied "Im not allows to do that" in a tone that suggested if he WAS allowed he would most cirtainly do so.
Thsi is by far the worse hotel I have ever stayed in and should be avoided like the plague. You have been warned.