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“Still smiling”

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Premier Inn London Euston Hotel
Ranked #160 of 1,068 Hotels in London
Certificate of Excellence
Cradley, United Kingdom
Level 5 Contributor
76 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Still smiling”
Reviewed March 18, 2014 via mobile

I was apprehensive about this Premier Inn as I had never used a Premier in a large city and thought perhaps the usual friendliness would be lost .So I was pleasantly suprised to find staff here were still smiling and helpful.
I was a bit daunted by self check in but one doubtful look at the machine bought a charming young man to my assistance.
Food in the restaurant was good and staff very obliging.
This Premier is just a five minute walk from Euston station.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenda140630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonEustonPI, Manager at Premier Inn London Euston Hotel, responded to this review, March 20, 2014
Dear guest,

Thank you for taking your time to leave some comments from your recent stay with us at Premier Inn London Euston.

It is great to read that we were able to leave such a positive impression on you and that we exceeded your expectations. The team work hard to ensure all our guests feel welcome and enjoy their stay with us as we want everyone to leave with the same feeling you did too.

We look forward to welcoming you back in the future.

Kind regards,

Martin Booth
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,951 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (666)
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English first
Coventry, United Kingdom
1 review
Reviewed March 17, 2014

I had a good stay at Euston premier inn but had to call to ensure availability of an accessible room. The bed was a bit low for me. The telephone was on the other side of the room from the bed so you would need to get out of bed to answer it!


  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eleanor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonEustonPI, Manager at Premier Inn London Euston Hotel, responded to this review, March 18, 2014
Dear guests,

Thank you for taking your time to leave some comments from your stay with us at London Euston Premier Inn.

I am glad you were able to enjoy your stay with us and will pass on your feedback to the relevant departments as all our guest feedback is important to ensure we are meeting expectations in every aspect of your journey as a guest with us.

Kind regards,

Martin Booth
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 17, 2014

everything was lovely apart from the room being adjacent to reception and the night staff were so noisey that I had to get dressed at 3.30am to ask them to please keep their noise down. so if I stay there again I would refuse to have that room. other than that could not fault our stay.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonEustonPI, Manager at Premier Inn London Euston Hotel, responded to this review, March 18, 2014
Dear guest,

Thank you for taking time to leave some comments from your stay with us a London Euston Premier Inn.

I am glad that your overall stay was enjoyable however I would like apologise for the inconvenience and the noise experienced during your night stay. We do offer a good night guarantee to all our guests so I do hope that you received this as a small compensation for the disruptions, if not please do not hesitate to contact us so we can process this for you. I shall be passing on your feedback to the team to ensure that we are being conscious about our surroundings at all times.

We hope to welcome you back in the future.

Kind regards,

Martin Booth
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level 4 Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 15, 2014 via mobile

This is the second time I've stayed at this Travel Inn and it remains a good choice. Premier Travel Inns provide the basics I want at a fair price. The rooms are clean and large enough that they don't feel pokey. This hotel has a perfect location for London visitors on a budget, 20 minutes brisk walk from Leicester Square, 10 minutes from the British Museum and across the road from the British Library. Usually in Travel Inns the staff are friendly, helpful and polite, check in this time wasn't up to that standard and the room safe was not working, but apart from that service was the standard I expect. This was a leisure visit but I've been on business and paid twice the price in a premium chain for a tiny single room with a dirty, grotty little bathroom so I'd generally pick Travel Inns in future.

Stayed March 2014, traveled as a couple
Helpful?
Thank Jonathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonEustonPI, Manager at Premier Inn London Euston Hotel, responded to this review, March 17, 2014
Dear guest,

Thank you for taking your time to leave some comments from your stay with us at Premier Inn London Euston.

I am glad you were able to feel comfortable and enjoyed your stay with us. We take all our guest feedback very seriously and appreciate it greatly, as we want to make sure all our guests have the same high standard service experience.

We look forward to welcoming you back in the future.

Kind regards,

Martin Booth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 15, 2014 via mobile

Another great stay in this excellently located hotel, rooms spacious, very clean and quiet (rm212)
Rooms have tea and coffee facilities, Large flat screen TV and free Wi-Fi in rooms.
Easy automatic check-in, helpful staff if needed.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonEustonPI, Manager at Premier Inn London Euston Hotel, responded to this review, March 17, 2014
Dear guest,

Thank you for taking your time to leave some comments from your stay with us at Premier Inn London Euston.

It is great to read that we were able to tick all your boxes for your accommodation requirements during your trip to London. We look forward to welcoming you back in the future and give you another great experience.

Kind regards,

Martin Booth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level 6 Contributor
394 reviews
165 hotel reviews
common_n_hotel_reviews_1bd8 676 helpful votes
Reviewed March 14, 2014

I have stayed here several times and always find it a great hotel in London. Premier Inns always seem to get it right but I have dropped one star from this review because of their computer system. A couple of days before arriving I received an e-mail inviting me to check in on line. It also invited me to book 'meal deals'. However it was not possible to book just one of these - the system only allowed me to book five 'meal deals' because I was staying for five nights. I did not check in on line. On arrival you have to check in at a computer terminal. This declined my booking and the Sterling debit card that I had used to make the original confirmed booking! I had to use my Irish Euro credit card to get into the hotel. This has cost us an extra €20 in conversion costs. Premier Inn's using this antiquated system is ridiculous. I have complained about this on Trip Advisor before both at other hotels as well as at Euston. I am a regular customer of Premier Inn and find this attitude very annoying. I have several more Premier Inn bookings lined up this year, and hope I can be met by a human being at reception.

Otherwise the stay was uneventful and up to usual Premier Inn standards. Don't waste your money or time on breakfast - there is a grand cafe in the society of Friends building next door.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrandonDublinIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonEustonPI, Manager at Premier Inn London Euston Hotel, responded to this review, March 17, 2014
Dear guest,

Thank you for taking your time to leave some feedback from your stay with us at Premier Inn London Euston.

It is great to get reviews from our returning guests. I am glad that our standards for accommodation have always met your expectations and been to your requirements. I do apologise for the inconvenience caused with the technological side of things and will be passing on this information to the relevant departments so they can look into this and can assure you that at our Premier Inn will always have receptionists available to help.

We look forward to welcoming you back in the future and give you another great experience.

Kind regards,

Martin Booth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston-upon-hull, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 14, 2014

very friendly staff, excellent service from the minute we walked through the door. The rooms were very comfortable and the bed was great. We paid to to have the full breakfast and it was superb value, with a very good choice of items and unlimited tea and coffee. This was the best value of any hotels I had previously stayed at.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sue47_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LondonEustonPI, Manager at Premier Inn London Euston Hotel, responded to this review, March 17, 2014
Dear guest,

Thank you for taking your time to leave some comments from your stay with us at Premier Inn London Euston.

It is great to read your review and know that we were able to leave such a good and lasting impression. The team work hard to ensure that all our guests have a good night guaranteed through a great night sleep. We look forward to welcoming you back in the future and give you another great experience.

Kind regards,

Martin Booth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Euston Hotel

Property: Premier Inn London Euston Hotel
Address: 1 Dukes Road, London WC1H 9PJ, England
Location: United Kingdom > England > London > Bloomsbury , Euston / Kings Cross /St Pancras
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#65 Family Hotel in London
#78 Romantic Hotel in London
#80 Business Hotel in London
#106 Best Value Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Premier Inn London Euston Hotel 3*
Number of rooms: 265
Official Description (provided by the hotel):
Just down the road from Regent's Park, with the British Museum and the British Library close by ... more   less 
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Also Known As:
Premier Inn London Euston Hotel London
Premier Inn London Euston Hotel England

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