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“Great location” 4 of 5 bubbles
Review of The Queen's Gate Hotel

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The Queen's Gate Hotel
Ranked #323 of 1,077 Hotels in London
Certificate of Excellence
Amman, Jordan
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Great location”
4 of 5 bubbles Reviewed January 21, 2013

Generally I had a good experience at the Abba Queen's Gate Hotel. The staff were friendly and always ready to help. I had to change my room, since it was really cold, 104. However, my new room was much better and much warmer. The cupboard at least had shelves, which my previous room didn't have! The breakfast had a variety of basic choices, but the restaurant was rather stuffy and below ground. It was a good experience.

Room Tip: Don't choose 104 in winter time!
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  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank HAN3_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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855 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (159)
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Scottsdale, Arizona
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed December 20, 2012

We picked this hotel to be in Kensington. At first we were skeptical of the area. However, it turned out to be great. The tube was five minutes away, the area was well-healed. There were lovely restaurants and pubs for those rainy nights you were just too tired from the days sightseeing to go far again. There was s post office to change money right there too. Our room was very large by European standards and our three adult children stayed in a triple that was huge too!Everyone was helpful and we good walk to many parks and museums. All in all a great choice!

Room Tip: Try for a window, a bit noisier but you get a feel for the city, otherwise ask for quiet!
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  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank redrose524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trondheim, Norway
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed December 12, 2012

I had a great stay at Abba Queen's gate. The hotel was easy to find with the Trip Advisor City Guide App. The location was great for my purpose, only a 5 min walk from Exibition Rd.

Harrods was within walking distance, and so was a lot of nice cafes and restaurants. The breakfast could have been better, but they served good food from the bar.

I would stay there again..

  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank cmedby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Geneva
Level Contributor
225 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed December 11, 2012

We chose to stay in this area as we were spending an evening at the Albert Hall. Excellent location, with Kensington nearby, good public transport, and the museums. The hotel is in a lovely building, well renovated, very well kept, with modern amenities, room very clean and orderly, very nice bathroom too. The staff was helpful and friendly. Overall, a very pleasant stay in a comfortable room for a reasonable price (breakfast and wifi not included, though, but you have a good cafeteria/restaurant and free wifi at the Albert & Victoria Museum, just round the corner).

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Muverans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WINCHESTER
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 25, 2012

The location of the hotel is good, with buses a 5-minute walk and the Tube a 10-minute walk away. We found the staff to be quite good, with the exception perhaps of the cleaning staff knocking on our door at 8 am on our final day (despite having requested an extra hour for check-out). The rooms and overall hotel were clean, though somewhat uncomfortable. Despite being in a large triple, there was no couch nor comfortable chair to enjoy the newspaper or television. Same with the lobby. Modern, but uninviting.

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed November 16, 2012

We stayed at the hotel for 2 nights, 1st night was lovely and we received excellent service and the room was great, breakfast was lovely although a little pricey but for a business trip it was ideal for us. The 2nd night we got in from a long day working and decided to eat in the hotel bar rather than head out, there was one young girl serving at the bar and it also turned out she was cooking all the food as well as when we ordered our food she disappeared out to the back for a while. Unfortunately for her the bar became busy with customers and she was not able to cope on her own, she was hardly helped by the male member of staff who when approached at the front desk claimed to "be busy" which he quite clearly wasn't. This went on for a while before the male member of staff and another male colleague were both confronted at the front desk by another customer, at this point the young girl who to be honest was doing her best under the circumstances was in tears as it was all clearly too much for her. They both again claimed to be "busy" and offered no assistance to the customers waiting in the bar or the female member of staff, instead they came across as very rude and didn't seem to care in the slightest. This kind of behaviour by your staff I find completely unacceptable, on the whole all the other staff could not do enough for you but to leave a member of your own team struggling to the point of being in tears is a disgrace. They completely ignored their responsibilities as supervisors and I really hope that they receive extra training for their lack of customer service skills and also management skills as neither of the male staff that evening showed to be capable of their jobs. I would also like to add that I can see 2 other customers from the same night have also written reviews below and your response is exactly the same to both (really!!??!) and basically says that your staff did nothing wrong, I cannot fault any of the other staff in your hotel and agree your have a great team but you need to address the points raised by myself and other customers otherwise a similar situation will only happen again. I was really pleased with the hotel on a whole, I would visit again and I wouldn't want to put any of your potential customers off but I would be disappointed if no action was taken after the events from that evening.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Holly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Queen's Gate Hotel

Property: The Queen's Gate Hotel
Address: 31-34 Queen's Gate, London SW7 5JA, England (Formerly Abba Queen's Gate Hotel)
Location: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#234 Luxury Hotel in London
#245 Business Hotel in London
#308 Romantic Hotel in London
#322 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Queen's Gate Hotel 4*
Number of rooms: 90
Official Description (provided by the hotel):
This elegant 19th-century town house is about 500 metres from Royal Albert Hall and Hyde Park. It features a small gym, spacious bedrooms, and a bar with patio for snacks and tapas. Stylish bedrooms at the refurbished Abba Queens Gate have air conditioning, large windows, and a mini-bar. Each has a chic design, with a wooden floor and LCD TV. Set on a pleasant London street, Abba Queens Gate London Hotel is about 8 minutes' walk from Gloucester Road Tube Station. The Natural History Museum is about 350 metres away, and the V&A Museum is an extra few minutes' walk down Cromwell Road. Harrods department store and the designer shops at Knightsbridge are 15 - 20 minutes' walk away. ... more   less 
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Also Known As:
Abba Queens Gate London
Hotel Abba Queens Gate
Abba Hotel London
Abba Queens Gate Hotel London
The Queen's Gate Hotel London, England

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