My fiancée and I booked to stay for four nights at the Rhodes in a superior room: I guess it is superior to their other rooms, but it was barely adequate.. Breakfast was very poor, very limited choice, bread was straight out of the fridge and cold, and a piece of toast that we picked had mould on it. English breakfast was ok, but cost extra. On day two 750 GBP of electronics was stolen from our room. The hotel proprietors said "this has never happened before". However, I remembered that a reviewer had posted in December that some of their stuff was stolen and, when I mentioned this, the proprietress said "there are doubts about that" and told me they had told TripAdvisor to remove the comment (and indeed I see that it has gone now). If they tell TA to remove my review, I will keep re-posting it. There is no security at all at the hotel: the front door is permanently unlocked; whoever sits at reception has a computer screen in front of them so that they cannot see people coming in and out (the proprietors denied this, but if I cant see the receptionist how can he see me?); there are no cameras; there was no safe in the room; the proprietor said "they recommend" putting valuables in the safe at reception, and showed us a piece of paper saying guests "can" put stuff in this safe, but at no point did they advise us to do so. When we reported the theft the cleaning lady came upstairs and rifled through the drawers containing my fiancée's clothes (in front of my fiancée - incredible!) Despite the lack of security, it seems inconceivable that someone came in from the street, climbed four flights of stairs, and happened to go into our room. Throughout all of this the proprietors were INCREDIBLY rude, and their attitude was simply that the incident didnt happen, on the basis that they have been in the business for many years and are good judges of character (their words) - so a member of staff could not be the cuplrit - and, as stated, it is incredibly unlikely that someone came in from the street: hence we must be lying. Of course, the case will never be proven in court because (as the policeman who came to record the incident told us) the police do not have the resources to pursue petty crimes like this. We decided not to stay the last night, for which we had had to pay upon arrival (before seeing the room): the proprietress refused to refund us for the night we would not be staying because it was hotel policy; and, if they were to do so, it would be down to the "goodwill of the hotel", but that goodwill was not present "because you said you would post a bad review on TripAdvisor" (her exact words). I would strongly advise people NOT to stay at the Rhodes. The proprietors are the rudest I have ever encountered in any hotel in any country before (I am 50, I travel for work, and I have stayed in a lot of hotels!) I find all of the positive reviews about the place very suspicious, unless people have incredibly low standards. Then again the hotel tell simply TA to remove reviews they do not like, so maybe that explains it. We moved down the road to the Darlington, which was ultra-secure, had better rooms, had a great breakfast (all included in the price), and extremely polite and helpful staff - and was significantly cheaper!!
- Official Description (provided by the hotel):
- Less than 5 mins walk from Hyde Park, this historic central London hotel is ideally located for business and leisure trips with reception open 24hrs. There is a range of rooms from standard to deluxe. Rhodes Hotel is also very family friendly with configurations for triple, quad, and 5-6 person rooms. Both Lancaster Gate and Paddington stations are minutes walk away, as are cafes, restaurants, pubs, shops, supermarkets. Very well connected for public transport with numerous different buses, tube lines & trains. Or for those who prefer the fresh air, from Rhodes Hotel you can easily walk to Oxford Street, Notting Hill, Kensington Palace, Madame Tussauds within 20mins and Buckingham Palace, Harrods, Victoria & Albert museum, Natural History museum, Science museum, & Royal Albert Hall are 35mins walk through beautiful Hyde Park. In addition to double-glazed windows, air-conditioning, WiFi and flat screen TVs, this hotel aims to offer the best comfort, with modern amenities, value for money and a warm friendly service. ... more less
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- Also Known As:
- Rhodes Hotel London, England