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“dissapointing”

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Best Western Chiswick Palace & Suites
Ranked #406 of 1,069 Hotels in London
Nottingham, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
“dissapointing”
Reviewed November 6, 2012

I have stayed here on business on several occasions. The check in experience is fine, the rooms are ok, fairly basic but clean and reasonable. The breakfasts are truly disgusting and the hotel facilities non existent with a poorly planned practically impossible to access car park. I would hesitate to recommend this hotel to a colleague or friend.

Room Tip: there arent really any...
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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781 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (141)
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mossley ashton u lyne
Level 4 Contributor
25 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 29, 2012

very welcoming ! we booked 2 rooms for a family visit to celebrate our sisters birthday,who lives in chiswick.We were very pleased as hotel is within easy walking distance to our sisters house and chiswick high st .Much cheaper than central london !!! Staff friendly and lots of info available will be sure to return !!!

Room Tip: the suites are very big ! but only have one bathroom
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  • Stayed October 2012, traveled with family
    • Value
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    • Rooms
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    • Service
Helpful?
1 Thank julieanne69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham
Level 5 Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed October 23, 2012

, We stayed at the Chiswick Palace for a long weekend during the Olympics and having been lucky in getting tickets for the athletics in the original draw had found it difficult to find accommodation in Central London without being ripped off. Hotel prices in general had gone through the roof and although we paid more than normal we found that by going a little outside of the city prices were alittle better. Our room in the annexe was a decent standard and clean if a little cramped in the bathroom. The staff were very friendly and the breakfast was ok although like other guests I dont see how you can have a proper cooked breakfast without bacon! The tube service to the ciity and to the Olympics was excellent throughout the weekend and Chiswick is a lovely vibrant district to stay in with an excellent choice of pubs and restaurants, so didn't feel we had to stay in Central London for an evening meal. We may well stay in this area again even though we normally go for a more central hotel for our short breaks

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loppylugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Level 6 Contributor
140 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed October 20, 2012

We stayed here for 4 nights on business. Hotel was conveniently located about a mile from the business park where we were working. It is within easy walking distance of a number of restaurants on the high street. The staff were friendly and offered maps of the local area and central london upon check in.
We were in the annex so the receptionist put her coat on and walked us over to the annex and directed us to our room. The annex is like a house so the stairs are quite narrow for suitcases. Our room was of a reasonable size, as was the bathroom. We had a bath with shower over it and the bathroom was clean and modern. The only downside was how hot our room was, even with the windows open all night and all day. We went to turn the radiator off and realised it wasn't even on! On one morning we registered over 26 degrees. The beds were comfortable with extra pillows and covers provided in the room.
I understand from other guests that the hotel used to serve bar food/snacks in evening but this stopped this summer, meaning the hotel only serves breakfast. With all of the local restaurants/shops nearby this wasn't a huge problem although you could get caught out if you arrived late. Staff were helpful and willing to recommend nearby places to eat if, like us, you are unfamiliar with the area.
The breakfast, whilst there was choice, I didn't find appealing at all. The fruit was tinned peaches and pineapple, tea and coffee came out of a machine in which the water wasn't hot enough to make a good cup of tea so it tasted terrible and the hot food selection was limited to sausages, eggs, tomatoes, no bacon or hash browns. I tried the cereal but found it tasted a little stale. You could do your own toast so this was ok. Breakfast was similar to a Holiday Inn Express set up and I was expecting more from a Best Western based on others I have stayed at. One plus is that the hot drinks machine is available on free vend all day (and the hot chocolate was ok) as well as tea and coffee being provided in the rooms.
Check out was straightforward and quick. As there aren't any extras or meals that can be added to your room some form of fast track check out would be good for when it was busy.
The car park is free although a little small and it gets busy. Entering and exiting it is the trickiest part as it has a narrow entrance through an archway which is best accessed by a turn across a set of traffic lights which often had a queue. This was not always easy at rush hour. Large vehicles would need extra care through the arch.
All in all a decent, comfortable, clean and convenient hotel. It provided a good base for the week but the unappealing breakfast was disappointing.

Room Tip: Rooms in the annex may be hot and require luggage to be carried upstairs if you are not on the groun...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rg00se
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, United Kingdom
Level 5 Contributor
51 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed September 25, 2012

The hotel is lucky to have soem good staff, our bags were taken to our room and we were welcomed like old friends. The breakfast was forgetable but the Annex rooms are new and very nice and quiet. For the price and the fact you are next to the tube station into London it is a very good find.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UK1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts, United States
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 21, 2012

Hotel was booked full for Olympics, however given that we made the reservation 10 months in advance, we were still given a room in the Annex.
We had to lug our luggage up several flights of narrow stairs.

Room was small. No air conditioning. However, room was clean.
Staff was responsive to questions and requests (minus the request for a better room).
Breakfast was served and had a good variety of choices.
Area around hotel was convenient to lots of restaurants, pubs, and boutique stores.
Tube stop about 7-minute walk from hotel. However, it is a bit further out from central London.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 27, 2012

Have to use this place for work, and have stayed a few times in what I thought was a clean enough,bland 3 star quality hotel. Last time I was in a ground floor room in a separate building which seemed fine and had access through patio doors to a well kept garden- good for smokers. When I pulled the dated, busy bedspread off there was a duvet with a dark maroon cover, I was horrified to find crusted white marks - not bleach stains I'm at pains to say - but what was obviously far more disgusting, apparently freshly dried semen. It was past midnight and I'd given up on speaking to the night staff so luckily found a clean, twin duvet in the wardrobe. The next day when I spoke to the reception staff and showed them photos on my phone, there was a vague response about addressing it with cleaning staff. No proper apology or offer of a rebate, etc, so disappointing customer service as well. Breakfast is buffet style, poor quality sausages and bland scrambled eggs along with the usual pastries, cereals, etc. if you don't need to stay right in Chiswick then find better at Earls Court or Hammersmith and take the tube where you need to go.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Budealty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Chiswick Palace & Suites

Property: Best Western Chiswick Palace & Suites
Address: 69-73 Chiswick High Road, London W4 2LS, England
Location: United Kingdom > England > London > Chiswick
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #406 of 1,069 Hotels in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Chiswick Palace & Suites 3*
Number of rooms: 64
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Also Known As:
Best Western Chiswick Palace Hotel London
Best Western Chiswick Palace And Suites
Chiswick Hotel London
Best Western London
Best Western Chiswick Palace & Suites London, England

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