Having previously used Top Secret Hotels I was fairly confident this hotel would be of the same standard as previous places I have stayed. I have been reading reviews on here leading up to my stay and was a tad nervous but have stayed in hotel before which had received bad reviews and conckuded they were just one offs. Unfortunately it was a massive disappointment. I had booked the Friday and Saturday night about 6 weeks in advance. A close friend of mine passed away in between that time and her funeral was on the Friday in Liverpool, I was staying with the family on the Friday night so I wouldn't be able to check in until the Saturday. My boyfriend called up in the week leading up to our hotel stay to let the hotel know that while we understand we would be charged for both nights, we could only stay for the Saturday due to a close friend passing away. He was greeted by a very rude receptionist who said that we 'will be checking out on the Sunday morning full stop'.. as a human being I would have offered my condolences and perhaps explained in a more sympathetic tone the terms and conditions, but then we can't all be the same! She said she would put a note on the system. On the Saturday morning at 10am I received a call from the hotel asking if we were checking in at all, I did explain we would be arriving later that evening. When we arrived at the hotel, and every occasion entering and leaving the hotel thereafter, we always reached the doors before the doormen, who seemed to rush over at the last second. Don't get me wrong, I am quite happy to open the door myself! But it was always a bit awkward when my boyfriend was holding the door open for me and the doormen almost insisted on moving him on for the split second it took for me to walk through the door. I also thought the whole layout of the hotel was quite strange, usually you can see the reception as soon as you walk through but the conceirge and reception were separated, we weren't really sure where to go to check in. And on the Saturday evening after a meal out, we returned about 11.15pm to find the front door closed with a sign saying, 'please use the rear entrance'.. I wasn't really sure why they did this but having to walk past bins to enter the building doesnt exactly scream 4* hotel. The room itself was incredibly dated, I felt overcharged as soon as we walked in. It wasn't big but that wasnt a problem as there were just 2 of us. The bathroom was tiny, but clean which I suppose is the main thing. If you wanted to use the complimentary robes, you had to call reception, we didn't do this but seeing as you had use of the spa, it surprised me they didnt provide this in the room. When I needed to use the hairdryer, I lifted it out of the drawer, this made the TV turn off. We didn't bother trying to find the plug to try and switch it back on. The bed was smaller than my one at home, it was a small (quite uncomfortable) double bed and the only lighting surrounding the bed was very harsh. We also put the air-con on as the room was quite stuffy, this was very loud, so we didn't really get a good nights sleep. We didn't use the spa so cannot comment on that or breakfast, I think we just wanted to check out as soon as possible, which to be fair was effortless. Overall, I wouldn't recommend this hotel, you can do a lot better for a lot less money elsewhere. This is definately not a 4* hotel and will make me rethink about using top secret deals again.
- Official Description (provided by the hotel):
- The elegantly composed Grange Holborn Hotel is uniquely placed to satisfy the most discerning visitors to the capital; whether enjoying the local theatres, shops, museums, galleries and parks or maximizing time in the financial heart of the City, the Grange Holborn Hotel, provides the perfect location for any visit to the Capital. ... more less
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- Also Known As:
- Grange Holborn London
- Hotel Grange Holborn
- Grange Holborn Hotel London, England