This could be a very long review, stating all the problems at this terrible place, but I will keep it to the point. Firstly, this is not a proper 5 star hotel. How it has 5 stars is beyond me. It is a converted office block, no proper reception, no proper lounge etc. The Concierge, was a young Polish porter who could hardly speak English. Concierge's in 5 star properties are supposed to be the people who know everyone and can get you anything. Not at this Hotel. The pool area was filthy, with old blood stained plasters on the sauna floor. This was reported but never cleaned during our 3 day stay. The rooms are small, eventhough we had a deluxe room. The bedlinen was torn and old, and the cover had stains on the inside. The breakfast was the worst Continental I have ever had. Curled up cheeses, dried out breads, poor choice of jam, and the coffee was undrinkable. The waiting staff served you, without a smile or a welcome. On the second night, they told one of the party, we were staying with, that they would have to move, as they needed the room. They required our friends, who had a child to move to another floor, as they had already sold the room they had been in one night to someone else. As the organiser of the trip, I spoke to the manager, about how unhappy we were. Firstly, he offered us a meal on the House, great we thought until we found out we were getting the left overs from a function that had been running in the Hotel. Can you imagine, that in a 5 star property, a manager would have the nerve to offer a meal to guests, paid for by other guests. When we found this out, by way of a staff member, we confronted the manager, who admitted that this is what he was doing, after first arguing we were liars. When found out, he would not give an apology. Quite frankly, this is another reason why this place is not 5 star, a proper manager of such a hotel, would never do such a thing. This manager belongs in a travel lodge. We ate out that night, after this altercation. The Hotel ruined our stay in London. We ended up having an arguement between ourselves over what the manager had done. My friends were from all over the world, and the consensus of the group, this was the worst 5 star hotel, any of us had ever stayed in. Be warned!!
- Official Description (provided by the hotel):
- The elegantly composed Grange Holborn Hotel is uniquely placed to satisfy the most discerning visitors to the capital; whether enjoying the local theatres, shops, museums, galleries and parks or maximizing time in the financial heart of the City, the Grange Holborn Hotel, provides the perfect location for any visit to the Capital. ... more less
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- Also Known As:
- Grange Holborn London
- Hotel Grange Holborn
- Grange Holborn Hotel London, England