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“Never Again. Be Warned”

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Grange Holborn Hotel
Ranked #408 of 1,077 Hotels in London
Reviewed May 29, 2008

This could be a very long review, stating all the problems at this terrible place, but I will keep it to the point. Firstly, this is not a proper 5 star hotel. How it has 5 stars is beyond me. It is a converted office block, no proper reception, no proper lounge etc. The Concierge, was a young Polish porter who could hardly speak English. Concierge's in 5 star properties are supposed to be the people who know everyone and can get you anything. Not at this Hotel. The pool area was filthy, with old blood stained plasters on the sauna floor. This was reported but never cleaned during our 3 day stay. The rooms are small, eventhough we had a deluxe room. The bedlinen was torn and old, and the cover had stains on the inside. The breakfast was the worst Continental I have ever had. Curled up cheeses, dried out breads, poor choice of jam, and the coffee was undrinkable. The waiting staff served you, without a smile or a welcome. On the second night, they told one of the party, we were staying with, that they would have to move, as they needed the room. They required our friends, who had a child to move to another floor, as they had already sold the room they had been in one night to someone else. As the organiser of the trip, I spoke to the manager, about how unhappy we were. Firstly, he offered us a meal on the House, great we thought until we found out we were getting the left overs from a function that had been running in the Hotel. Can you imagine, that in a 5 star property, a manager would have the nerve to offer a meal to guests, paid for by other guests. When we found this out, by way of a staff member, we confronted the manager, who admitted that this is what he was doing, after first arguing we were liars. When found out, he would not give an apology. Quite frankly, this is another reason why this place is not 5 star, a proper manager of such a hotel, would never do such a thing. This manager belongs in a travel lodge. We ate out that night, after this altercation. The Hotel ruined our stay in London. We ended up having an arguement between ourselves over what the manager had done. My friends were from all over the world, and the consensus of the group, this was the worst 5 star hotel, any of us had ever stayed in. Be warned!!

  • Stayed: January 2008, traveled with friends
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4  Thank Chris_Cotton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,902 - 1,908 of 2,222 reviews

Reviewed May 5, 2008

I went away with some girls for a night at the Holborn.. Over the last 8 yrs we have all been staying here..

What we noticed was the hotel is getting shabby, needs decorating and cleaning!!

Room - Wallpaper was peeling off and spolit the look of the room.. they knew 3 adults would be staying in the room but they gave us 2 towels.. we had to phone housekeeping (who never answered by the way, ended up calling room service) for 3 of everything...

Spa Area - What can i say.. DIRTY!!! The steam room had insects on the seating area, hair all over the floor and the walls were yellow stained!!! The sauna was the same.. the pool had a dirty used plaster at the bottom.. why of why can't all of this been cleaned on a regular basis..

Service - The service was good overall, reception were polite but at times struggled to understand what we were saying..

Location - Is brill... 10mins walk to Covent Garden, 5 mins to Holborn tube station..

The Holborn holds many memories for us all... but i am beginning to think do we need to look elsewhere now for a complete 5 star serive.. ??? Its more of a below 4 star hotel now.. shame really..

  • Stayed: April 2008, traveled with friends
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Thank STRADBROKE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2008

I was staying at the hotel for a business trip, which was luckily not longer than 2 nights!
At check-in only 2 trainees were present, who charged my cc before I even saw the room. Reasoning: I booked through HRS.?? Then they took pre-authorization in addition - which is normal. But charging the total amount in advance is not correct.
I booked a single room and got a twin bedded room. The furniture was in terrible condition, the sound on TV went off after 2 minutes watching. The bathroom was disgusting (Housekeeping cleaned well but the furniture was soooo old)!
The only friendly and smiley employees in the hotel I saw were the breakfast staff.

  • Stayed: April 2008, traveled on business
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Thank Chris8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2008

My partner and I stayed at this hotel for my partners birthday, we had a room on the top floor (room 910) and it was a lovely room, well equiped, although the sofa was not a comfortable as it looked, the entire stay was fab.
Covent Garden, Leicester Square and the British Museum are all a short walk away.
Fab hotel.

  • Stayed: April 2008, traveled as a couple
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14  Thank Marchia43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2008

We booked this hotel as a convenient location whilst on a visit to the British Museum. The location was ideal. The room was a good size and nicely furnished, very comfy bed and nice bathroom, although we had to ask for more toiletries as these were not enough for two.
The pool was lovely but a little cool for a hotel of this rating, and it was a shame the next morning to find the same rubbish by the pool and in the changing room showers as had been there the night before - the staff didn't exactly looked rushed off their feet. The tiles round the edge of the pool could also have done with a bit of a clean.
But overall a very nice hotel with helpful front desk and room service staff, and we would definitely stay again.

  • Stayed: March 2008, traveled as a couple
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3  Thank sussexstorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2008

up-to-date hotel in great neighborhood 5 mins from covent garden, 10 mins from fleet street. good value for London. have stayed 3 times and have not had a negative experience. efficient, friendly staff. room and common areas immaculate each visit. easy access to Heathrow via tube at holborn station (if you have a lot of luggage you may want to taxi to paddington as the tube escalators etc are tough to navigate if you're weighed down).

  • Stayed: September 2007
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3  Thank CPRYYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2008

We satayed here with our two children while we went to see the lion king the hotel, staff ,room and breakfast was lovley we will stay again when we go to london next time

Stayed: March 2008
14  Thank caraBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grange Holborn Hotel

Address: 50-60 Southampton Row, London WC1B 4AR, England
Phone Number:
Location: United Kingdom > England > London > Bloomsbury
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#68 Spa Hotel in London
#268 Business Hotel in London
#284 Luxury Hotel in London
#344 Romantic Hotel in London
Price Range: $132 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grange Holborn Hotel 5*
Number of rooms: 200
Official Description (provided by the hotel):
The elegantly composed Grange Holborn Hotel is uniquely placed to satisfy the most discerning visitors to the capital; whether enjoying the local theatres, shops, museums, galleries and parks or maximizing time in the financial heart of the City, the Grange Holborn Hotel, provides the perfect location for any visit to the Capital. ... more   less 
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Also Known As:
Grange Holborn London
Hotel Grange Holborn
Grange Holborn Hotel London, England

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