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Traveler rating
5,318
3,099
682
168
127
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All reviews london eye waterloo station great location jubilee gardens south bank big ben family room meal deal westminster abbey luggage room no air conditioning budget hotel central location short break bathroom door good nights sleep night's sleep
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69 - 74 of 9,394 reviews
Reviewed 4 weeks ago via mobile

We booked a family room for a surprise birthday treat for our son.The location was brilliant and we could see the London Eye from our window.The room was spacious and clean.The following day (our son's birthday) whist having breakfast;I asked the manager on duty if he could wish my son a happy birthday? About 5 minutes later,despite it being busy, he came back with a card,gift and balloons! Such a lovely touch.All the staff were really friendly and helpful. Will definently be going back.

Date of stay: September 2019
Trip type: Traveled with family
Thank Avril D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The hotel is only steps away from the London Eye, Westminster Bridge, bus stops, shopping and restaurants. Very convenient! The hotel is clean and staff were welcoming and friendly. It is not a glamorous or beautifully decorated interior but it is clean, comfortable and affordable. We did not enjoy the breakfast foods. Would definitely choose this hotel again.

Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
Thank LisaRT1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stayed here for 4 nights a week ago in a family room.
The location is brilliant, just steps away from the London Eye and close to trains and buses. Staff were friendly at check-in and at the bar, but not very friendly in the restaurant.
Room was a good size and bed comfortable but the hotel is very tired. We probably wouldn’t stay here again unless it was refurbished,

Date of stay: September 2019
    • Location
    • Rooms
    • Service
1  Thank Tamara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

A great location - staff were very helpful - comfy beds & a nice breakfast inside the hotel - for Central London, this represents very good value - for anyone coming to London by public transport, this is ideal - thank you!

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
1  Thank lincastell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stayed here for 4 nights with evening meals included the breakfast and evening meals were very good , the hotel is in a great location and the rooms are very clean. We required 2 extra pillows which we requested within 10 minutes they were delivered to our room. All of the staff were always happy and very willing to do what ever they could to help you enjoy your stay .
I think the Managers should be very proud of there staff as I feel they make this hotel a 5 star hotel. In particular Rashi was excellent during our stay always smiling and making you feel special. I will be returning to London again and this will be the only Hotel I will say in

Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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