Upon arrival, me and my fiancee were greeted by a friendly member of staff, after waiting several minutes that is. Once greeted, we were signed in by the same member of staff. She was very welcoming, and she was knowledgeable. She went through everything, however she forgot to mention that there was building work going on.
Once I had got my key, we went to out room. The room was quite small, but it was well decorated. The temperature controls were easy to use, and came with a TV with a few channels, and came with SOME tea/coffee. However, for the price which I had paid. I would have expected more then ONE cup of tea/coffee per person.
While looking around the room, I found no dust, and everything was well kept. However, I noticed the curtains were drawn as I went in, and then I found why. Scaffolding surrounded the whole window. Also, there were windows which were extremely close which allowed others to look into my room. The only other rant would be a lack of ventilation in the bathroom, which would have been great for what happened later during the night.
After viewing London for a few hours, I returned to my room, and within half an hour, I was Ill, either from a bug, or food poisoning. Which would have been the Subway I had eaten, which is located across the street.. Either way, I would put it down to the bug.
During the night, I was located within the bathroom for most of the night, that is when the vent fan would of come in handy. I don't need to go into much more detail.
After laying around most of the morning, I had been awoken by several things, Recycle bins were just outside of my window, and sadly the day I had stayed were the days they were collected. This was at 7am, which wasn't ideal as I was in a bad state. Just after that, roughly 8-8:30am, building work seemed to get started, general banging of scaffolding.
When I did manage to salvage some time from the bathroom, to lay on the bed. I found it was not very comfortable, it was very soft, of which wasn't supporting of which I am sure many people prefer. The pillows, also were very soft, which was nice, but nice supporting. It just felt like I was sinking constantly into both, bed and pillow. My fiancee also complained that she did not sleep well.
The good thing was The check out time was at Mid day, which allowed to me prepare for the worse, and to salvage enough courage to make my way to the train station, but not before making a complaint.
When making my complaint, I explained my situation to the staff member who was on the front desk at the time. Sadly, she did not seem as concerned about my welfare then helping me change my mind on asking for any sort of refund. She did offer a free breakfast.. on my next stay. Of which, as I don't travel to London often, I didn't feel it would become very useful.
I also explained that neither of us had a good night sleep, and it was stated that I would have been given a refund if that was the case. In this case. It wasn't going to be given due to not making the complaint during the night, or after several hours of being in my room. Of which, I found that completely wrong. Firstly, I wasn't going to make an attempt to get down stairs to have the next hour of being moved around the hotel to find a suitable room. Even if I weren't Ill I wouldn't do this. As it would of still led to not getting a good night sleep. I didn't bother complaining before bed because I was out in London and figured that my night stay would have not been like how it was.
Overall my experience would have been alright, if it weren't for the Illness. However, I would have liked to be told that there was building work going on during the day time, from 8ish to 8. I feel that was poorly handled. All I was told was "It isn't our fault, it isn't our building" and I was still refused any sort of refund but a "free breakfast".
Also, I would suggest having variety of rooms with different mattresses considering not everyone wants a marshmallow bed, nor pillows.. Also well as more tea/coffee.
I hope in future that this hotel does go further with communication on any building work or interference that others may encounter. As well as amend any problems that I, or any other person may encounter.
- Official Description (provided by the hotel):
- Just minutes away from the London Eye, in sight of some of London's most famous landmarks and in the same building as the Shrek Adventure, Premier Inn London County Hall puts you at the heart of the city. - From this central spot, located in the historic County Hall building, you'll be able to see all sides of the capital. And most importantly, no matter what you discover during the day, our spacious rooms and extra-cosy beds will make sure you get a great night's sleep. Directions: Situated in the historic County Hall building, next to the London Eye, opposite the Houses of Parliament. Walking distance from West End and Theatreland. Please note this hotel does not have an onsite car park. However, we do have a partnership with Valet Inspired Parking. ... more less
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- Also Known As:
- Premier Inn London County Hall Hotel London
- Premier Inn County Hall
- County Hall London
- Premier Inn London County Hall Hotel England