We stayed in this hotel last Christmas for a treat for the children and were very pleased with the "shabby chic-ness" of this friendly little hotel and it's great location. We decided to go back again this year and paid £216 for a night in the family room.The staff were as friendly as ever but when we went up to the room, we found water leaking through the ceiling onto the dressing table. We were concerned as it was dripping through a light fitting. We reported the fault and were told that the maintenance man would be out to fix it as soon as possible. On returning several hours later, we were told that we were still waiting for the maintenance man. We cleared away the water and made sure none of our stuff was on the dressing table and also that the table lamp on the table was turned off at the plug. The ceiling was soaked and there was considerable staining. We reported the fault again and asked if it was safe as we had children sleeping in that room. We were told that the maintenance man would let us know. On returning later in the evening, we enquired again as to if it was safe and were told that the maintenance man would not be coming until tomorrow. As this was the day we were leaving, it was of no use to us whatsoever. No-one could tell me if the light fitting was disconnected although we were told that the shower from the room upstairs was leaking. This was obviously a fault that the hotel knew about. I was very disappointed in the way that this was dealt with, although appearing concerned about this issue, the staff did not do anything about it and I had to go to reception 3 times. Even if the elusive maintenance man couldn't be tracked down, simply having an assurance that the proximity of water and electricity would be safe in the room where my children were, would have sufficed. However, we were simply fobbed off with polite smiles and there was nothing they could do as there were no spare rooms.We didn't sleep well as we were worried about the fault. We paid hard earned cash for the room and I think possibly the staff have forgotten that customer safety is paramount in a hotel.We shall not be visiting here again.
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- Also Known As:
- Fielding Hotel London
- The Fielding Hotel London, England