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“very dissapointed”

Spirit of Chartwell Thames Day Cruise
Reviewed September 17, 2012

Aparty of four of us booked the memories of sunday for lunch,afternoon tea in july .
The departure point changed twice canary wharf to savoy peir and finally to chelsea pier .this was unfortunate for us as we had booked and paid to stay in canary wharf.
we were allocated a table where one of the four had no veiw whatsoever.
it rained during the afternoon so escaping to the top deckwas not an option.the vessel appeared overcrowded and it was difficult to walk around easily to get to the bar and toilets.
we had a short presentation by the condesending son of the owner who told us how lucky we were to be on the same boat that the queen had used for her jubilee celebrations!
the only bright spot that day was our waitress silvana who tried her hardest to accomadate us.
i can only hope that once they establish a permanent pier and iron out their layout for ease of acccess it will become a memarable experience for the right reasons.

1  Thank jujuRamsgate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (56)
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8 - 12 of 56 reviews

Reviewed September 16, 2012

Our trip was September 2011. We spent a wonderful two days on this unique ship. We started the day at 11am with a champagne reception on deck. this was the start of a fantastic day. The food was great, especially the afternoon tea, which was exceptional and on a par with The Ritz. The staff were professional, efficient, helpful and friendly. We were made to feel very special.
Our cabin was beautiful and really well thought out. Everything, as with the rest of the vessel, was of the best quality. This was a perfect base to visit the sites of London. Across the road was the station for the DLR and a five minute walk took us to Canary Wharf. That evening a five minute stroll along the riverside and we were at a great Turkish restaurant recommended by the Chartwell staff.
Once again we had a good nights sleep, the location was so peaceful. Another great thing was that we were able to park the car by the ship's berth.
It was so sad to read that the owners were no longer able to retain the ships berth and all other options were impractical.
This is such a loss and typical of this country to allow this to happen. This family independently
refurbished this ship to five star luxury. It was just like the Orient Express inside. Now they have no other option but to sell. How very sad, all those jobs that have been lost. Lucky Portugal.

Thank vinolia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2012

We were originally booked on a cruise from Windsor, but due to a mishap with that boat we were offered a day cruise from London. The embarkation point was changed from Cadogan Pier to Imperial Wharf, but the new overground station at Imperial Wharf was just 5 minutes walk away which was an added bonus. Throughout the alterations Kim Morrell, the owner's daughter, was most helpful and efficient, with nothing being too much trouble for her.
The Spirit of Chartwell is a beautiful boat in the old style with great attention to detail (even down to the silver napkin rings that have obviously been aquired with great care). The welcome aboard was exceptional & the staff were attentive and caring all day. The quality of the food was outstanding, with a light(ish) lunch, afternoon tea and gala dinner, all accompanied by an acomplished guitarist. If there was to be a lame complaint, it is that there was too much food!
There was a slight problem that prevented us going ashore at Grenwich, but we were quite content to languish on top deck enjoying the sunshine. This is a lovely way to spend a day taking in the lovely sights of the River Thames.

Thank Caryl1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2012

We booked this to celebrate our second wedding anniversary and were really looking forward to it. We were not in any way disappointed. The vessel, staff, food and company were all superb - and the sun shone for part of the day! We stayed on board overnight in a lovely cabin and our only very minor complaint was the time it took to serve breakfast, but looking out onto a beautifully sunny Thames we were in no hurry to move.

Yes it was expensive, but was it worth it? Every penny! Hope to be back next year with some friends.

1  Thank Brenda21W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2012

This was booked by our daughter and sone in law for the celebration of our golden wedding anniversary. We went with no preconceived ideas, but it was very disappointing. On booking our daughter informed the company that she was coeliac, but no special diet was arranged for her. No toast for breakfast and no afternoon tea. On leaving the ship on Sunday morning, it was found that there was a Tesco supermarket within 200 yards........ and the bread at least would have been available. When our daughter was eventually able to go to her cabin, another couple came in and were expecting to get changed there. Could have been highly embarrassing. Although the dining chairs were comfortable to sit in, they were definitely too low for sitting at a dining table. All in all a very disappointing celebration for us and our daughter and son in law..

1  Thank Pamela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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