I booked this room through hotel.com because it is an independent business where I was hoping to get a more personal touch to my experience. I like to support self made establishments rather than going for the chain companies - big mistake in this case! It didnt begin well, we arrived in a narrow reception area to check in. Whilst we waited for our room to be 'prepared' (bearing in mind we arrived 2 hours after first check in time, you would think the room should already be clean and ready) we heard the man checking us in spraying the room with air freshner - alarm bells began to ring. We were then taken down a narrow staircase, I was helped with my bags only after he saw me struggling to manovre round the corners; did I mention he was talking to somebody on the phone the whole time he was leading us to our room and 'showing us round'? ,.. I would like to say it got better - wrong - The shower/toilet was unclean and incredibly small, I expect you could have a shower sitting down. It stunk of air freshner and dust, the paint was marked and patchy in places, the general standard and maintence of the entire room was appaling! The pictures online are very misleading which is one of the remarks I made on my way out, I was shown another room which was better. I was then told that downstairs was being refurbished at which point I replied then you either shouldnt be putting customers in there or it should be at a reduced price. I was declined a refund despite the fact I had been in the room under 10 minutes - the time it took me to book into a hotel of much better standard at the same price - It was actually clean! DO NOT STAY HERE EVEN IF YOU ARE DESPERATE!! THE STREET WOULD BE BETTER
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- Also Known As:
- King's Cross Hotel London, England