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Hilton London Paddington
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Reviews (4,252)
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All reviewstrain stationgwr towerthe executive loungesteam bartower roompraed streetdirect accessconvenient locationhotel lobbyexcellent locationhyde parkmini bartube linesby london standardsan upgradepaddingtonconvenience
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3,510 - 3,515 of 4,252 reviews
Reviewed September 29, 2008

Having recently returned from a touring holiday in Japan where we experienced superb service and food of exceptional quality we feel compelled to give this London hotel credit for providing the best breakfasts with the best service ever.

Every person who dealt with us was attentive, efficient and friendly. The food (which included the option of whiskey with porridge) was of the best quality.

The one complaint we have is that the air conditioning in our room was ineffective and meant that we spent the nights perspiring gently!

  • Stayed: September 2008
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2  Thank CymroCymru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2008

I have stayed here quite a few times, in double rooms and in executive rooms (with club access). All are fine and the executive rooms can be really spacious. Bathrooms and granite and glass.

I love the convenience of being able to get off the Heathrow Express, check in to the hotel, and on the day I'm leaving, check the bags in the hotel until I am ready to head off to LHR. I'll stay here again -- in fact, I'll be there in less than 10 days.

  • Stayed: September 2008, traveled on business
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1  Thank letsmakeadeal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2008

My wife, 4 month old son and I stayed here for 3 nights in January 2008. After living in the UK for nearly 5 years it was time to head back to Australia and we chose this hotel specifically because of its proximity to the Heathrow Express and also the fact the flat we lived in was just down the road.

We decided to splurge and requested a Junior Suite with a separate dining area, with the intention of using it for the baby's sleeping area. When we checked in it seemed the room we were allocated wasn't a suite, but they fixed this immediately. Our room also faced busy Craven Road but the noise wasn't too much of an issue at night. We ate in our room each night, and the food and service was very good - and the staff took extra care to be quiet when the baby was sleeping!

All in all it was a very pleasant end to our UK sojourn.

  • Stayed: January 2008, traveled with family
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1  Thank NDAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2008

I was not happy with the guest treatment. We had booked 2 double rooms (connected) more than 2 months before our stay. We were traveling as a family of 4,(2 adults,2 teen children). When we checked in we were told our rooms were not connected,in fact we were in separate wings of the hotel. Of course we were upset, but our requests for at least rooms in close proximity fell on deaf ears. We were promised rooms connected the next day,and were assured that our luggage would also be moved by staff so we would not lose a sightseeing day, however that did not happen either. We came back to the hotel at 6:30 p.m.and then after again requesting the change we were accomodated. For our inconvenience we were given access to the Executive Lounge, but would have preferred our room request to be honored instead of the inconvenience and poor "guest" treatment. Also, be careful when you order coffee in the dining room. I ordered one cup of coffee and was charged $12. Besides the outrageous cost, the coffee was awful.I was very disappointed in the attitude of the Hilton personnel as we are "Hilton Honored Guest" members and frequently stay at Hilton properties,but it didn't seem to matter to management. The location of the hotel was great,but unless the stay is short,in the future we will avoid this property and spend our money elsewhere .

  • Stayed: August 2008, traveled with family
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1  Thank Jotur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2008

Stayed for two days last week at the Hilton as part of a joint business / vacation trip from the US. It's great for anyone traveling to/from LHR but other than that, it's nothing special for the money.

Location: both Heathrow Express and Heathrow Connect go into Paddington, and the hotel is connected to the station. Given that we got into Paddington at 10 pm, this was a godsend to not have to get on to the tube or into a taxi from there. But the area surrounding Paddington is dull and not near any of the major attractions. It's a 10- to 15-minute walk to Hyde Park, and most everything else that the average visitor wants to see is a tube ride away. It's also not really near the major business centers though there were many, many businesspeople about.

Room: we were "upgraded" to an executive room, which was average by UK standards (and frighteningly claustrophobic by US Hilton standards). But everything was clean and quiet.

Breakfast: our room rate included breakfast, which was quite good for a buffet. Good mix of English, continental and American choices. Most every room seemed to get a free breakfast, so if you don't get it, you might as well ask for it. Breakfast runs late; until 10:30.

Service: we had a very hard time getting room service after 10 pm on the first night, but otherwise the staff were friendly.

Overall, if you're coming into London for a quick in-and-out from Heathrow, it's as convenient as it gets. But if you want something longer-term for a visit, you can get the Hilton on Green Park, Tower Bridge, Park Lane or Trafalgar for similar rates and be more near where you'll want to be.

  • Stayed: August 2008, traveled on business
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3  Thank cortez1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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