I was not happy with the guest treatment. We had booked 2 double rooms (connected) more than 2 months before our stay. We were traveling as a family of 4,(2 adults,2 teen children). When we checked in we were told our rooms were not connected,in fact we were in separate wings of the hotel. Of course we were upset, but our requests for at least rooms in close proximity fell on deaf ears. We were promised rooms connected the next day,and were assured that our luggage would also be moved by staff so we would not lose a sightseeing day, however that did not happen either. We came back to the hotel at 6:30 p.m.and then after again requesting the change we were accomodated. For our inconvenience we were given access to the Executive Lounge, but would have preferred our room request to be honored instead of the inconvenience and poor "guest" treatment. Also, be careful when you order coffee in the dining room. I ordered one cup of coffee and was charged $12. Besides the outrageous cost, the coffee was awful.I was very disappointed in the attitude of the Hilton personnel as we are "Hilton Honored Guest" members and frequently stay at Hilton properties,but it didn't seem to matter to management. The location of the hotel was great,but unless the stay is short,in the future we will avoid this property and spend our money elsewhere .
- Official Description (provided by the hotel):
- Hilton London Paddington has the luxury of being located 15 minutes from Heathrow Airport and is only a footbridge walk away from Paddington station. From the West End to the theatre District in London, nothing is too far away from this hotel. There is a fitness center and a business center with 18 meeting rooms that can accommodate up to 350 guests. Hilton London Paddington also has Wi-Fi in each of the hotel rooms and throughout the rest of the hotel. When it comes to dining, choose from the Brasserie Restaurant or the late night chic Steam Bar, both of which provide excellent quality cuisine to suit everyone. ... more less
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- Also Known As:
- Hilton London Paddington Hotel London
- London Hilton
- Hilton Paddington
- Hilton London Paddington England