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“Over Hyped”

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Hilton London Paddington
Ranked #410 of 1,069 Hotels in London
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Over Hyped”
Reviewed October 8, 2012

I visited the Hilton on a few occasions. I have to say it is overly hyped. Now don't get me wrong, clean sheets, friendly staff, nice towels, but the amount you pay for staying in such a hotel you would expect some decent toiletries, maybe reading material like a newspaper for example and tv channels which are in english. I cant fault this hotel in anyway, but they do really need to work on there final touches to the room itself.

The room is nice a size, clean and has all the essentials which are needed. Its got the railway and tubelines on its door step. Starbucks, sainsburys and a whole load of restaurants as well. Not far from Edgware road (home of the arabs).

Bathroom is an ok size. bathrub slightly small, but its fine.
I always thought Hilton hotels would be fantastic, but now staying in them i think they are overly hyped a bit and need some work to them.

  • Stayed April 2012, traveled as a couple
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Helpful?
2 Thank anonymous_midland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith B, Manager at Hilton London Paddington, responded to this review, October 14, 2012
Dear Anonymous_midland

Why would you have a callsign on tripadvisor like this?

Thankyou for your review. I am pleased to say that as you 'cannot fault' the hotel, we clearly are doing alot right.

All the items you mentioned are on offer in our hotel, included in the price of a room, however, you would have to be a member of Hilton Honors programme and/or be a guest in one of our Executive rooms. Then you can use our executive lounge with fabulous views over the station (great for those who love to people watch).

I do hope we have the pleasure of welcoming ytou back to the Hilton London Paddingtom so that you can experience our Executive Lounge, but in the meantime, happy travelling.

Kind regards


Meredith Bevan
General Manager
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English first
Level 6 Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed October 7, 2012

Initially given a smoking room-very smelly and yuck! Immediately complained and we were moved to a nice clean room, great facilities, central with a city view, easy tube connections and friendly staff! Had a lovely breakfast and checking in and out was easy! Would definitely visit again!

Stayed December 2011, traveled as a couple
Helpful?
Thank minioneyorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith B, Manager at Hilton London Paddington, responded to this review, October 14, 2012
Dear Minioneyorkshire

Thank you for your review. My team and I were pleased to read your comments and hope that we have the pleasure of welcoming you back soon.

In the meantime, happy travelling.


Kind regards


Meredith Bevan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 4, 2012

Great location for taking the train and nicer accommodations for the price? Ask for newly refurbished rooms. Be aware they do have a lot of windy hallways that seem to go on forever. Wifi could be more affordable. Only other negative was the awful so called omelette I ordered, extremely flat and almost fried looking.

  • Stayed October 2012, traveled solo
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Helpful?
Thank ciaocb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith B, Manager at Hilton London Paddington, responded to this review, October 14, 2012
Dear Ciaocb

Thank you for your review. I was pleased to read you enjoyed your stay although I do note your comments witrh regards to the corridors and the Omelette. Our Chef does fry them but I will ensure they are fluffy in the future.

In the menatime, happy travelling and once again, thanks for your review.

Kind regards

Meredith Bevan
Genereal Manager
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Derbyshire, United Kingdom
Level 6 Contributor
162 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed October 4, 2012 via mobile

Stayed for 2 nights and loved it! Amazing location - close to the tube/train stations. The hotel was very clean and tidy.

The staff were so helpful and I would definitely recommend this place!! I would go back in the future!

Made our London trip very enjoyable

  • Stayed November 2011
    • Value
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Helpful?
1 Thank KWard126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith B, Manager at Hilton London Paddington, responded to this review, October 14, 2012
Dear Karina H

Thank you for your review. My team and I were pleased to read your comments and hope that we have the pleasure of welcoming you back soon.

In the meantime, happy travelling.


Kind regards


Meredith Bevan
General Manager
Report response as inappropriate
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Beirut, Lebanon
Level 1 Contributor
3 reviews
Reviewed October 3, 2012

I had been so many times to London - a favourite metropolitan destination of mine - and I had experienced different stay locations in the city, and had gotten used to some around Marble Arch (for Oxford Street proximity) and Kensington (for a calm but close location).
However in my last vacation this summer with the family I truly discovered the ultimate hotel: Hilton London Paddington.

I will start with the residence itself - in one word fantastic. All staff are amiable. The standard room is of decent level and spacious enough. Breakfast is excellent with major ingredients present to make your day. Then the location couldn't be more perfect (although the hotel is worth any, but you still need to move easily in London to make the best of it). Not only Paddington station is a step outside, with underground access to everywhere and convenience shops opening late. But you also have the best selection of restaurants nearby, in what looks like a reasonably safe neighbourhood.

So if you can afford it I really recommend it. In case your chosen season's rates are high, definitely opt for it when you have accumulated points from the Hilton HHonors fidelity scheme.

  • Stayed June 2012, traveled with family
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Helpful?
Thank Rsukkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith B, Manager at Hilton London Paddington, responded to this review, October 14, 2012
Dear RSukkar

Thank you for your review. My team and I were pleased to read your comments and hope that we have the pleasure of welcoming you back soon.

In the meantime, happy travelling.


Kind regards


Meredith Bevan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 2, 2012

Had booked a deluxe room but were given a standard, and I am a HH Gold member. Managed to get the room I had paid for after calling the front desk, in my second room I found the bathroom dirty with urine on the toilet seat - disgusting. All in all a terrible experience and I couldn't be happier to leave.

  • Stayed September 2012, traveled on business
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Helpful?
5 Thank JacobiEstocolmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith B, Manager at Hilton London Paddington, responded to this review, October 14, 2012
Dera JacobiEstocolmo

Thank you for your review. I was very sorry to read that your experience did not meet your expectations as a Hilton Hotel.

I have indeed shared your comments with my senior team for immediate action. I only wish that you had reported these difficulties at the time as I am sure we owuld have acted instantly and throughly to make your stay much more enjoyable.

I do hope your experience does not prevent you from visiting us in the near future.

Kind regards


Meredith Bevan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 1, 2012

Nice and big rooms. Typical of the high Hilton standards. Hotel is connected to Paddington station, which makes it easy to use the Heathrow Express as well as hop on trains to other parts of the UK.

Wish the chargeable room internet was made more affordable.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank waiwingtaialbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith B, Manager at Hilton London Paddington, responded to this review, October 14, 2012
Dear Waiwingtaialbert

Thank you for your review. My team and I were pleased to read your comments and hope that we have the pleasure of welcoming you back soon.

In the meantime, happy travelling.


Kind regards


Meredith Bevan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Paddington

Property: Hilton London Paddington
Address: 146 Praed St, London W2 1EE, England
Phone Number:
Location: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#271 Business Hotel in London
#282 Luxury Hotel in London
#308 Family Hotel in London
#315 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Paddington 4*
Number of rooms: 419
Official Description (provided by the hotel):
Hilton London Paddington has the luxury of being located 15 minutes from Heathrow Airport and is only a footbridge walk away from Paddington station. From the West End to the theatre District in London, nothing is too far away from this hotel. There is a fitness center and a business center with 18 meeting rooms that can accommodate up to 350 guests. Hilton London Paddington also has Wi-Fi in each of the hotel rooms and throughout the rest of the hotel. When it comes to dining, choose from the Brasserie Restaurant or the late night chic Steam Bar, both of which provide excellent quality cuisine to suit everyone. ... more   less 
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Also Known As:
Hilton London Paddington Hotel London
London Hilton
Hilton Paddington
Hilton London Paddington England

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