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“Excellent Hotel; Excellent Stay”

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The Trafalgar Hotel
Ranked #348 of 1,072 Hotels in London
Reviewed December 26, 2012

My wife and I and our teenage son had a 6-night stay at the Trafalgar ending December 20, and we loved everything about this hotel. You can't beat its location within walking distance to most major attractions and West End plays, as well as happenings in Trafalgar Square. From the moment we checked in, service and accomodations were superb. We had breakfast in the hotel restaurant every morning and food was good and service was excellent. Staff were especially friendly overall, for help with directions, obtaining an electrical adaptor, allowing us to go up to the rooftop bar to take pictures (stunning views by the way), hailing a taxi, printing out emails for us, etc. This hotel and its staff are top-notch and we would recommend to anyone. We will definately be staying here again!!

  • Stayed: December 2012, traveled with family
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Thank OregonTraveller52046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarliSadzinski, Guest Relations Manager at The Trafalgar Hotel, responded to this reviewResponded December 31, 2012

Thank you very much for sharing with Trip Advisor readers your experience at The Trafalgar Hotel.
I am glad the location, service and facilities of our hotel were a plus to make your visit to London the most enjoyable.
We are all looking forward to welcoming you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,688 - 1,694 of 2,741 reviews

Reviewed December 26, 2012

The Trafalgar has an excellent location, just on a corner of Trafalgar Square and walking distance from sights and restaurants.

Our room had a fantastic view over Tragalgar Square, room 203.

The sound insulation was impressive, even though the room was facing a busy street, our sleep was not disturbed.

The food was very good!

I can recommend the hotel.

  • Stayed: December 2012, traveled as a couple
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Thank itsBryne_Norway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarliSadzinski, Guest Relations Manager at The Trafalgar Hotel, responded to this reviewResponded December 31, 2012

Thank you very much for your message.
We thrive on daily basis to deliver a great service to all our guests and I am happy that you had a lovely stay at The Trafalgar.
Looking forward to seeing you back in the near future.

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Reviewed December 23, 2012

Booked four king deluxe rooms at this hotel and only one room was in the category booked. No mention has been made of reducing the prepaid price of the rooms. I decided to not even bother checking into my room, as the front desk tried to totally gloss over the fact that the room being assigned to me was not what I had already paid for and were going to assign me a room with a twin bed. My brother ended up having to move rooms because the shower overflowed into the rest of the bathroom.

Stayed: December 2012, traveled with family
4  Thank BenDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarliSadzinski, Guest Relations Manager at The Trafalgar Hotel, responded to this reviewResponded December 31, 2012

Please accept my apologies for the mix up with your reservation on your arrival.
I can assure you this was a one off situation, and corrective action has been taken to avoid this to reoccur.
I do hope you will reconsider your decision, and will stay with us in the future.

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Reviewed December 22, 2012

Just back home after a lovely stay in London with my family at the Trafalgar Hotel in London. We occupied 4 rooms at the hotel - ages ranged from 16-83 yrs old - everybody had a great time. Location is brilliantly central. Nice rooms and tasty breakfast. Lobby Bar is really nice and the Rooftop Bar has a superb view. Staff are very friendly. A particular thank-you to Tom for whom nothing was too much trouble, who organised superbly and who had a permanent smile for everybody ... despite being very, very busy. Will definitely return.

Room Tip: all of our rooms were quiet, clean and comfortable
  • Stayed: December 2012, traveled with family
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Thank richardnewman123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarliSadzinski, Guest Relations Manager at The Trafalgar Hotel, responded to this reviewResponded December 26, 2012

Thank you for taking the time to post comments about your stay with us. We value your feedback and were happy to hear that you had an enjoyable stay with us.

I am happy to learn that you found our hotel to be clean, new, centrally located and our staff to be friendly and professional.
Your compliments have been passed on to our team members, in particular to Tom.

We hope to be able to welcome you back in the near future.

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Reviewed December 21, 2012

With a location right in the heart of Trafalgar square, location is the key for this property.

Upon arrival on a busy Friday night, you would be thinking you'd stepped into a nightclub...as close to the TINY check in area is the downstairs bar where lots of people come after work, as well as visit the amazing roof top bar upstairs.

Highlights:

The service delivered by Marli when our luggage was lost by the airline and she went and over and beyond to ensure we were looked after.

The breakfast in the basement....fantastic service and high quality food (and great looking room)

The concierge (Tom? and another guy) and the security guys at the front

Quiet property within the rooms...you can't hear anything which is fantastic

Lowlights:

Check in staff were uninterested, rude

The room itself with the landing which had a chair and desk was not at all functional and quite dangerous at times.

We would definitely stay again should we visit London, as HHonors Gold and was given all the benefits

  • Stayed: July 2012, traveled as a couple
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Thank Jinxyoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarliSadzinski, Guest Relations Manager at The Trafalgar Hotel, responded to this reviewResponded December 26, 2012

Thank you very much for taking the time to share your experience at The Trafalgar Hotel with Trip advisors readers. It is encouraging to learn that you enjoyed your stay with us so much.

Was delightful to meet to assist you during your stay, Tom is also sending his regards.

We look forward to welcoming you back in the near future.

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Reviewed December 19, 2012

TheTrafalgar (Hilton) sits on the south side of Trafalgar Square easy walking distance of West End theatres as well as to the South Bank with its theatres and concert halls. Our experience in a five night stay was exceptional. The staff is friendly, sensitive to guests' desires, and extremely helpful.

  • Stayed: November 2012, traveled as a couple
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Thank Brooke C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarliSadzinski, Guest Relations Manager at The Trafalgar Hotel, responded to this reviewResponded December 20, 2012

Thank you very much for your message on Trip Advisor.

I am delighted to learn you had a great stay with us at The Trafalgar. Your compliments have been passed on to our team members, and are a motivator factor to keep up the great service.

We are looking forward to seeing you back in 2013.

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Reviewed December 19, 2012

Located in a great location for seeing museums, parliament, Westminster, theatre or just shopping The Trafalgar is a great hotel in a great location.

My wife and I stayed there on the final 3 days of a 2.5 week vacation to the UK and found The Trafalgar to be an excellent hotel. While a Hilton hotel we were pleased to see very little Hilton emblems. Very likely unless you know it is a Hilton you may very well miss this fact entirely. The hotel is very clean and very well run.

The room we had was larger than expected or what we are used to for hotels in the UK. The concierge was quite friendly and good at making recommendations of events in the area. We showed up the day of the tree lighting ceremony and he made special mention of this so we didn’t miss it.

Our stay here was on Hilton points and I expect would normally be out of my price range but I would certainly consider staying here again if possible the next time I visit London.

  • Stayed: December 2012, traveled as a couple
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1  Thank allamagoosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarliSadzinski, Guest Relations Manager at The Trafalgar Hotel, responded to this reviewResponded December 20, 2012

Thank you for taking the time to post comments about your stay with us. We value your feedback and were happy to hear that we exceeded your expectations.

It was encouraging to hear that you found our hotel to be clean, new, centrally located and our staff to be friendly and professional.

We hope to be able to welcome you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Trafalgar Hotel

Address: 2 Spring Gardens | Trafalgar Square, London SW1A 2TS, England
Location: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#181 Family Hotel in London
#236 Business Hotel in London
#246 Luxury Hotel in London
#271 Romantic Hotel in London
Price Range: $337 - $701 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Trafalgar Hotel 4*
Number of rooms: 131
Official Description (provided by the hotel):
The Trafalgar is located on the world-famous Trafalgar Square, many of London's star attractions within walking distance, such as the London Eye, Big Ben and Theatreland. Modern and boutique, the hotel facilities include Vista Rooftop Bar, Rockwell Bar & Restaurant renowned for serving innovative cocktails with international cuisine. Vista Bar offers breathtaking views of the ever changing London skyline. There are 129 rooms, many with superb views of the square, all featuring DVD players, high-speed internet and aromatherapy toiletries. Guests also enjoy complimentary access to Vista rooftop bar (weather permitting). ... more   less 
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Also Known As:
Trafalgar Hotel London
Hilton International London
The Trafalgar Hotel London, England

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