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Steve G
Fleet, United Kingdom
Good value stay
4.0 of 5 bubblesReviewed Oct 26, 2017
Booked this Fullers place firstly on value for two nights..but was surprised on how nice the room was.
Everything was there for you, nice and clean , tea and coffee and friendly service.
Breakfast was great..plenty of it too !
Only down side was busy road and building work around hotel.
Date of stay: October 2017Trip type: Traveled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (1,684)
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All reviews south bank blackfriars bridge hat factory great location fullers pub national theatre globe theatre pub downstairs tate modern fresh milk london eye good size lovely hotel bed was very comfortable lovely room tea and coffee would stay again
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Reviewed October 25, 2017

Knowledgeable front desk, lovely room and very comfy bed, great location for Tate and Globe. Being from America, the food arrangements in restaurant were a bit more catch as catch can. We would stay again and probably eat elsewhere for ease and convenience.

Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Marilyn B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mad Hatter H, General Manager at The Mad Hatter Hotel, responded to this reviewResponded October 27, 2017

Dear Guest

Thank you for this great review, i hope yu do saty again and eat with us as im sure we can improve on this visit

Kind Regards


Tracey Lewis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2017

We stayed at the Mad Hatter for a night (wish it were longer). Our room was well appointed and comfortable though it looked over the construction next door so if you are inclined to sleep in do not ask for Room 209 or any of the others on that side of the hall. The view did not bother us in the least as there's a whole city to explore outside the hotel. We found the location of the Mad Hatter to be excellent as we had a flight from Gatwick and the train connection is just down the street at Blackfriars. We liked that there's a charming pub downstairs too. BTW, as the hotel is connected to Fullers Brewery, if you want to order anything from their website such as their great pint glasses, you can have them delivered straight to the hotel for you. Excellent souvenirs.

Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mermaid929
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mad Hatter H, General Manager at The Mad Hatter Hotel, responded to this reviewResponded October 27, 2017

Dear Guest
Im so happy to read your review and all these great comments and especially the comments about our click and collect service.

I hope we see you again soon

Kind Regards


Tracey Lewis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2017

Lovely hotel. Alexandra was wonderful and had ensured we were able to check into our room early as had been discussed in an email prior to our stay. Warm, welcoming staff and lovely comfortable room. Would stay again!

Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Victoria H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mad Hatter H, General Manager at The Mad Hatter Hotel, responded to this reviewResponded October 27, 2017

Dear Guest

Thank you so much for this fantastic review and the comments about our receptionist Alex, im glad she helped improve your stay with us

I hope we see you again soon

Kind Regards


Tracey Lewis
General Manager

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Reviewed October 23, 2017

Lovely hotel with a larger than normal room, with lots of little extras. Good choice of hot drinks and the bathroom had everything you need even though the bathroom was a little dated. Bar was very busy in the evening but as we were going out that didn't matter.

Date of stay: October 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Q4857TFrebeccat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mad Hatter H, General Manager at The Mad Hatter Hotel, responded to this reviewResponded October 27, 2017

Dear Guesy

Thank you so much for taking the time to review your recent saty with us in the New Year we will be re painting all of the bathrooms so hopefilly they will look less dated

I hope we see you again soon

Kind Regards


Tracey Lewis
General Manager

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Reviewed October 23, 2017

we had a lovely stay here with friends, although only for one night. Staff were friendly and very helpful, rooms lovely and clean also comfortable bed, Bar was excellent Would stay again in the future.

Date of stay: October 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank SusanB4523
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mad Hatter H, General Manager at The Mad Hatter Hotel, responded to this reviewResponded October 27, 2017

Dear Susan

Thank you for the review and the *****, its a shameyou wrre only here 1 night, hopefully next time for longer

Kind Regards


Tracey Lewis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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